Setting up your Internet connection

Setting up your Swisscom Internet connection

Establishing an Internet connection

If you are using your Swisscom router for the first or second time, for example after moving house, we recommend you follow the instructions in the user guide that come with the device. If you have lost the user manual, you can download it at any time.

My Swisscom Assistant

Recommended help


My Swisscom Assistant supports your computer with various concerns, reports and remedies problems independently if required.



After you move house, please bear in mind the following

  • You can only set up your Internet connection on the device again once your new Swisscom telephone connection has been activated.
  • You can set up your Internet connection only for your own telephone connection.
  • So you cannot simply connect your router to a third-party connection.

You have a router from another provider

Follow the user guide that comes with the device.


Manage your personal data, subscriptions and bills on your own.


My Swisscom Assistant

The worry-free service for your computer


Mobile Set up

Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.


Quick Check

Check up on your own Swisscom services such as TV, Internet, telephone, and email!