Microsoft Silverlight Version 3 can only be installed on Macs with an Intel processor. Please check whether your Mac has an Intel processor: In the “Finder”, choose “About This Mac” in the Apple menu. The installed processor is shown in “Processor”, e.g. “1.83 GHz Intel Core Duo”.
If you receive a message saying that Microsoft Silverlight must be installed, although you have already done so, please proceed as follows:
Is the latest version of Microsoft Silverlight installed?
Is Microsoft Silverlight activated in your Internet browser?
- Launch Mozilla Firefox.
- Click on “Extras” > “Add-Ons” > “Plug-Ins” > “Silverlight Plug-In”.
- Activate the plug-in by clicking the “Activate” button.
- Restart Mozilla Firefox.
Safari has no plug-in management at present.
Is the error message “Browser and system configuration not supported” displayed?
This error occurs when you attempt to install Microsoft Silverlight on an incompatible computer.