What provides higher speed for mobile Internet use?
Just like with DSL connections in the fixed network, customers in the mobile network also have different requirements. While some get mainly e-mail, others want to watch YouTube videos while on the go. The higher the demands on the speed, the faster the connection the customer should select.
We recommend at least the following subscriptions/speeds for a good user experience:
E-mail (without attachments): XS with 0.2 Mbit/s
For SBB / Facebook / news: S with 1 Mbit/s
For local searches / radio / streaming music: M with 7.2 Mbit/s
For live TV / YouTube / uploading photo albums: L with 21 Mbit/s
For data backup over the Internet (cloud): XL with 100 Mbit/s
Where and how can I buy the new subscription?
The new offers are available at all Swisscom outlets.
With which of the subscriptions is DSL and Natel pro possible?
DSL and NATEL Pro can be combined with all new subscriptions.
Any data transmitted within the Swisscom mobile network (including Swisscom PWLAN hotspots)
Data traffic when in another country is subject to a charge for NATEL business infinity XS and NATEL business infinity S. For NATEL business infinity M, NATEL business infinity L and NATEL business infinity XL, data traffic while in another country is free of charge for the included volume in the EU/Western Europe.
What happens when I surf the Internet abroad?
The roaming conditions apply to surfing abroad (for NATEL business infinity M, L and XL once the inclusive volume in the EU/Western Europe has been reached).
Our range of products also includes the World Option flex, which offers attractive conditions for regular use, www.swisscom.ch/wof
Ongoing costs can also be checked in real time in the data roaming cockpit at cockpit.swisscom.ch or by sending STATUS to 444.
What conditions apply to the inclusive SMS?
The number of unlimited SMS and MMS included in your subscription each month applies to messages sent from Switzerland to Switzerland and to other countries.
SMS value-added services remain subject to a charge.
The inclusive SMS when abroad with NATEL business infinity M, L and XL apply to messages sent from countries in the EU / Western Europe to any other country.
What conditions apply to the inclusive minutes?
The number of unlimited inclusive minutes applies to usage on all mobile and fixed networks in Switzerland (excluding value-added numbers).
The inclusive units for calls to abroad with NATEL M, L and XL apply to connections from Switzerland to Country Group 1 (Europe, USA and Canada).
The inclusive units when abroad with NATEL M, L and XL apply to connections from countries in the EU / Western Europe to any other country.
Manage your personal data, subscriptions and bills on your own.