Help if Swisscom TV isn't working
Reboot your Swisscom TV set-top box and DSL router if you are experiencing sound or picture problems, or if the TV set-top box is not working properly.
Technical problems can occur if the TV set-top box is switched on and there is no Internet connection. Information about faults and maintenance work can be found here here.
Please follow this order of steps:
Check whether all the plugs are firmly connected to the router, the connection kits, the TV set-top box and the television. Disconnect all the connection plugs and reconnect them in order to ensure that the contacts are trouble-free.
Switch off your DSL router using the toggle switch on the rear or by disconnecting the power cable, and switch it back on after a few seconds.
Switch off your DSL Router and switch it back on after a few seconds.
Disconnect any connection kits you have from the power supply for 10 seconds; after reconnecting them, wait until the kit is ready for operation again and all LED light up green.
Reboot your Swisscom TV set-top box and DSL router using the toggle switch on the rear or by disconnecting the power cable.
Your Swisscom TV set-top box will now reboot. This can take up to 5 minutes.