If you use your mobile phone to make calls or surf the Internet while you are abroad, you are partly or wholly using the network infrastructure of a company other than Swisscom. This connection into a partner network is known as “roaming”.
What does roaming mean
Roaming is used in its literal sense. It refers to the option of also using your NATEL® subscription abroad to make phone calls, and to send and receive data. Although you are accessing a partner network, you can be reached at all times on your mobile phone under your usual number. With your NATEL® subscription you can immediately make calls in the networks of providers with whom Swisscom has a so-called roaming agreement. You don’t have to re-register or set up your device anew.
Swisscom has concluded such roaming agreements with more than 540 telecommunication companies in many countries. They stipulate the terms, security standards and billing for users accessing the foreign network.
When are additional costs incurred during roaming
When you use your mobile phone abroad outside the Swisscom mobile network, you pay the roaming partner for forwarding the call or data; additional roaming charges therefore apply for making your connection. When making calls, this also applies when you take a call or when both call parties are in the same country. It is therefore immaterial where the person you are calling happens to be at the time. What counts is who the other person’s network operator is. By contrast, you can receive SMS everywhere free of charge.
Swisscom bills you for the roaming charges on behalf of the foreign partner company.
Check the Roaming table before you travel for prices and technical possibilities available in the country you are travelling to before you set out.
Making calls from Switzerland to partner networks abroad
If you are calling someone yourself it is immaterial where that person happens to be at the time. What counts is who the other person’s network operator is. The listed tariffs are only for communication with persons who are customers of roaming partners.
If you call a Swiss mobile telephony user who is abroad at the time, you will be billed according to the national tariffs.
Swisscom offers you reliable connections to destinations abroad. Prices apply for international connections from Switzerland to abroad, irrespective of the time of day and week day.