- Have your old and new iPhones ready.
- Install the latest version of iTunes on your computer and the latest iPhone software on your old iPhone. Please note: Whenever you connect your iPhone to iTunes you will be notified if new versions are available.
2. Backing up
- Synchronise your old iPhone with iTunes. Synchronising automatically saves your data and creates a back-up.
3. iPhone 5: Activating your new nano SIM card
Please note: If the new nano SIM card for your iPhone 5 has already been activated, e.g. in a Swisscom Shop, you can skip this step.
- Use your old iPhone to send an SMS saying "Start SIM" to the number 444. This will both deactivate your current SIM card and activate your new nano SIM card.
- Insert the nano SIM card into your iPhone 5.
3.1 Activating your new micro SIM card (iPhone 4 only)
If the new micro SIM card for your iPhone 4 has already been activated, e.g. in a Swisscom Shop, you can skip this step.
- Use your old iPhone to send an SMS saying "Start SIM" to the number 444. This will both deactivate your current SIM card and activate your new micro SIM card.
- Insert the micro SIM card into your iPhone 4.
4. Recovering data
- Connect your new iPhone to iTunes (on the same computer you just used to save the data from your old iPhone).
- iTunes will ask whether you wish to recover data using a "back-up" or whether you wish to configure the iPhone as a new device. Select the back-up of your old iPhone when asked.
Please note: While transferring the data from your old back-up to your new iPhone, the progress bar in iTunes may freeze momentarily. Wait until the update is complete. Depending on the amount of data to be transferred, this process can take up to two hours.
- Once the recovery is complete and your new iPhone is shown in the iTunes window, select it.
- Click on the individual tabs (music, photos, etc.) and confirm or modify the elements that have to be synchronised. Click "Apply" to synchronise your new iPhone with iTunes.
- Check whether your saved SMS messages, contact details, e-mail contacts, photos, notes and personal settings are now on your new iPhone. Please remember that you will have to reenter the passwords for your e-mail accounts.
Tipp: If you forget your Bluewin e-mail account password, you can reset it in the Customer Centre.
- If iTunes does not ask you to select a back-up to restore your data when you connect your new iPhone, use iTunes to restore the iPhone operating system on your new device then repeat Step 4.
- If your saved SMS messages, e-mail contacts, photos, etc. are not available on your new iPhone, the back-up may not have been restored successfully. In that case, check whether the back-up of your current iPhone (see Step 2) is correct and use iTunes to restore the iPhone operating system on your new device. Then move on to Step 4.