Do I need special end devices?
With fibre optics you can keep using your fixed network devices as usual with the exception of ISDN fixed network devices.
What do I need to do if I cannot make any calls?
The modem (router) must always be switched on for outgoing calls. Incoming calls are diverted to a number of your choice if the modem is switched off. You can deactivate the WLAN with a separate button.
What do I need to do if I cannot receive any calls?
Check whether you can make outgoing calls. If the problem is confined to incoming calls, please check the call forwarding settings in the customer centre.
The calls may be forwarded to another number. To cancel all diversions directly, dial #21# on your telephone.
The modem (router) must always be activated for incoming and outgoing calls.
What do I need to do if my secondary sets do not work?
Our setup wizard will help you select the right accessories. Please note that you can only use analogue telephones on your fibre optics connection. ISDN sets cannot be connected.
Does Swisscom support the use of IP phones?
Swisscom does currently not support IP telephones for private customers. However, you can continue to use your existing fixed network devices as usual on fibre optics. Should the market grow, Swisscom will add attractive IP devices to its portfolio.
Why can I not identify the caller although the name display (CNIP) function is activated?
The names of callers who have suppressed their own telephone number or displaying of their name are not displayed on your telephone. The names of persons who are not registered in the publicly accessible Swisscom Directories service are not displayed either.