Clarify all questions related to a move.
Your (new) telephone number
If you are changing your address, you can keep your existing phone number or change to a new one. This applies to all moves, including those in another dialling code zone (e.g. from 031 to 041).
If you keep your old number, you will remain available on the same telephone number. The dialling code (e.g. (e.g. 031) will then no longer indicate your place of residence.
If you receive a new telephone number, your old number will remain blocked for six months.
Phone, Internet and Swisscom TV
Have a specialist help you to set up your devices at your new address.
Setting up a new COMBOX®
Reactivating the blocking set
After your move, check whether your blocking set (e.g. blocked 0906 numbers) is still working to your satisfaction:
- Pick up the receiver.
- Press the * and # keys, followed by 33 and then # again.
- Wait until you hear “The service is activated” or “The service is deactivated”. Then you can put down the receiver.
Instructions on the Internet
Plugging in your devices at the new location
Accessories such as adapter plugs or extension leads are available from your local Swisscom or online shop: