There are a variety of reasons why you may encounter a problem with the WLAN connection on your end device. In order to address the problem as thoroughly as possible, the various troubleshooting measures that can be taken are shown below.
What's the problem?
Which devices are affected?
No connection on any device
Because all your devices are affected, you should focus your attention on the router and its location.
Check the router
- Is the power cable connected and the router turned on?
- Is the internet connection cable inserted correctly? Is the status LED white?
- On the router, is the WLAN turned on?
(If you are using an additional device for WLAN, check this as well.)
Restart your end device to set up the WLAN connection again once you have made these checks.
Other possible solutions
No connection on particular devices
Because not all devices are affected, you should focus your attention on the WiFi connection to the outer, the router settings, and the location of the equipment.
Set up a WLAN connection
To set up a WLAN connection on your device, check whether the WLAN is turned on on your router, and then search on your device for available networks in your neighbourhood. Select your WLAN name, and enter your password.
You can get further support for setting up a WLAN connection here.