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Ordering & changing Business Apps

Ordering & changing Business Apps

Ordering & changing Business Apps

How do I order an application subscription? Please note: some applications, like Microsoft Office 365, can only be ordered over partners.

Proceed as follows to order an application subscription:

  1. Log into the Swisscom Marketplace.
  2. Click the "Search for Business Apps" tab.
  3. All available applications are grouped (on left) in various categories and can be located over the search function. Click on the application you want.
  4. Click on "Free Trial" button or (if preferred) the "Select paid" version link. If no trial version is offered, click "Order now"
  5. Select the required edition (product type or version) and required quantities (users, gigabytes etc.). If you have a promotional code, you can enter it in the relevant box. Click on "Continue".
  6. Under "Billing details", you will be asked for your payment details. Enter these and follow the instructions.
  7. If you have selected payment by credit or PostFinance card you will be directed to a secure page to enter your credit card details. Fill in the boxes and click on "Complete payment".
  8. Read the "Additional terms and conditions of use". If you agree, you can tick the relevant box and click on "Order".
  9. You will see a purchase confirmation page. Your purchase will also be confirmed by email.

Please contact Swisscom Marketplace Support if you need further assistance with your order: 0800 055 055

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I have a voucher for Marketplace. How can I redeem it?

When purchasing a web-based application, enter the promotional code once you are prompted to do so during the purchasing process. This prompt appears during the first stage of the purchasing process ("Enter order" step in the progress bar).

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Are the prices listed as net or gross?

In Marketplace, all of our web-based applications are listed with gross prices (including VAT).

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I want to change the number of licences or obtain a different version of my application. How can I make changes to my subscriptions (upgrade/downgrade)?

Your Marketplace account must be assigned a company administrator role to change a subscription. If you need this role, please contact your local Marketplace administrator or partner.

Upgrade/downgrade: Proceed as follows to make changes:

  1. Log into the Swisscom Marketplace.
  2. Click the "Settings" tab.
  3. Click "Business applications".
  4. Click the relevant application at "Manage" > "Manage Business App".
  5. Click "Update subscription".
  6. Select the required edition and if necessary the "Number of additional users" and complete the order process.

Reducing the number of licences (no. of users per application) is only possible if not all licences have been assigned to users. Otherwise they must be first be unassigned from the relevant users. Proceed as follows:

  1. Log into the Swisscom Marketplace.
  2. Click the "Settings" tab.
  3. Click "Business applications".
  4. Click "Manage" > "Assign user".
  5. Remove the tick at the users whom you wish to unassign
  6. Click "Save changes".
  7. You can now reduce the number of licences by performing the steps described under "Upgrade/downgrade" and reduce the number of licences in Step 6 under "No. of additional users".

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How can I renew my subscription for a Business App?

After a billing cycle, your subscription will be renewed automatically for the same term. If you are no longer interested in an application, you can cancel it at any time.

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Can I suspend my subscriptions for a certain period of time?

No, this option is not provided.

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How do I cancel a Business App?

You can cancel a web-based application at any time. We recommend backing up all of your data before cancelling. Transactions that have already posted will not be refunded. To cancel an application that has been allocated to your company, you must be the Billing and Business App administrator or system administrator for your company. Please contact the appropriate person if necessary.

  1. Click on the "My Business Apps" tab.
  2. Click on the gear icon at the top left of the desired web-based application and then on the "Cancel subscription" option.
  3. You will be asked whether you are sure you wish to cancel the subscription. Click Yes.
  4. Review the order and tick the box next to “I accept the additional terms and conditions of use.” Click the "Order" button.

A purchase confirmation will appear. The purchase confirmation will also be sent to you by e-mail.

The relevant Business App can no longer be used after the cancellation. The subscription will be deleted at the end of the day on which the cancellation is made.

You can also submit your cancellation for a specific date in the future for the "Microsoft Office 365" Business App.

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What are the terms for cancelling an individual web-based application?

The termination notice (or where applicable the minimum contract period) depends on the application and selected version.

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If I no longer wish to use an application that currently has trial status, do I need to cancel it before the end of the trial period?

NNo, you do not need to cancel the test subscription for a web-based application at the end of the trial period. It will be cancelled automatically. When the test subscription is due to expire, you will receive a reminder. After the trial period has expired, any attempt to start the application will result in an error message notifying you that the trial subscription has expired. Your data will be saved for a brief time in the application. If you purchase the same version of the web-based application again, you will be able to access your data again. This feature and the availability of your data are not guaranteed.

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