Your mobile phone has a mechanical problem, or is still not functioning even with the latest software. You can now send your mobile phone to be repaired. You can also find out if you can benefit from our loyalty scheme by extending your NATEL contract.


Repairing your mobile phone

Send your faulty device to Swisscom, and we will repair and return it within about 14 days.
Choose “proceed to repairs” for more information about shipping and repairing your device.


New mobile phone

If your subscription has expired, you may be able to benefit from our loyalty scheme and receive a new device.


More information about the loyalty scheme

Length of contract and guarantee


For customers from Liechtenstein: +4237771234 Sie haben keinen SMS-Code erhalten, prüfen sie ihre Eingabe und versuchen sie es erneut.

A code will now be sent to you on ${number} > SMS Code