Software problems and other faults

1. Restart the device

Common problems, such as difficulties with SMS, MMS, and Internet access, or when calls are being diverted straight to the COMBOX, can often be resolved by turning off your mobile phone and removing the battery. Reinsert the battery after about 5 minutes, and turn the phone back on again.

If the screen is frozen, you can remove the battery without turning the device off first.


2. Install the latest software

Bring your software up-to-date. Find out here if the latest software is installed on your mobile phone.

How to update your device software

Software status

Check the software status of your mobile here
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