As the person responsible for a call centre or customer service, you want to guarantee and constantly optimise service quality. You want to work together with your employees to analyse and improve your communication with customers. Voice Recording also helps to protect your employees against fraud and threats, and provides evidence where necessary.
How it works:
With the caller’s consent, calls are recorded and stored on a secure server. The audio files are available to you on the customer extranet as early as the next day. Voice Recording provides you with a network-based service for recording calls, with no investment costs and with sufficient platform resources.
Your benefits at a glance
Individual structuring of dialogue prior to recording
Recording of incoming calls with caller‘s consent
Unlimited recording length per call
Unlimited number of calls recorded simultaneously
Secure customer extranet access for downloading audio files and accessing daily or monthly statistics
Recorded calls stored for 3 months
Get personal advice in the Swisscom Shop of your choice.