Your advantages
Reduce costs
Through automated dialogue
No queues
Caller is directed
Permanent availability
The computer’s voice never sleeps
Optimise your quality
As the person responsible for a call centre or customer service, you want to guarantee and constantly optimise service quality. You want to work together with your employees to analyse and improve your communication with customers. Voice Recording also helps to protect your employees against fraud and threats, and provides evidence where necessary.
How it works:
With the caller’s consent, calls are recorded and stored on a secure server. The audio files are available to you on the customer extranet as early as the next day. Voice Recording provides you with a network-based service for recording calls, with no investment costs and with sufficient platform resources.
Your benefits at a glance
- Individual structuring of dialogue prior to recording
- Recording of incoming calls with caller‘s consent
- Unlimited recording length per call
- Unlimited number of calls recorded simultaneously
- Secure customer extranet access for downloading audio files and accessing daily or monthly statistics
- Recorded calls stored for 3 months
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