My Service

Call us now!
Free advice

0800 822 830

Mo – Fr 8am – 9pm,
Sa 8am – 5pm

My Service — Personal expert support for your technical issues

My Service is a personal support offering from Swisscom for residential subscribers and SMEs. Our experts assist you with all technical issues: immediately on the phone, directly in the Swisscom Shop or conveniently at your home or office. My Service is available in a subscription, as a support package for a fixed price or on demand, billed on a time basis.

Set up

We set up your e-mail accounts on all devices.


We help you to transfer data between devices.


We get rid of viruses and malware on your devices.


We show you how to improve your computer and laptop.

No matter the technical issue, we have a solution.


My Service offers

My Service packages

For specific support.

You require one-off support for one of the following problems: We assist you with

Set-up e-mail 40.–
Transfer data
Remove viruses 80.–
Optimise computers 160.–
myCloud Starterkit 40.–

Go to packages

Free advice: 0800 822 830

My Service subscriptions

For regular support.

You need regular assistance with computers and smartphones? We assist you with

Set-up e-mail    
Transfer data
Remove viruses  
Optimise computers    

From as little as CHF 19.–/mth.

Go to subscriptions

Free advice: 0800 822 830

My Service advice

For personal support.

You are unsure which My Service package is right for your problem? We assist you with

– working out the problem
– finding a solution
– estimating the costs
– remedying the problem

Go to contact form

Free advice: 0800 822 830

* My Service offers help programmes to check your computer for weak points and automatically remedy minor problems. My Service experts will be happy to assist with more demanding challenges.

My Service assists you over the phone and with tablet and smartphone issues also in any Swisscom Shop.