Need help with your smartphone, printer or computer?
The My Service experts are here to offer you fast, straightforward assistance with all of your technical difficulties. Personal support is available by phone, in the Swisscom Shop or on your premises for maximum convenience.
1) Constant security check/performance optimisation are included. My Service provides you with help programs that constantly check your computer for vulnerabilities and fix small errors automatically (number of PCs depend on subscription).
2) More about Swisscom Academy
Mon - Fri, 8 am - 9 pm
Sat from 8 am - 5 pm
Would you like to personally discuss your smartphone or tablet issue with an expert? Make an appointment in a SME Centre near you.
We start off by accessing your computer remotely. The procedure is the same for any issues with a printer or mobile phone.
If My Service cannot access the device due to a problem with the home network, for example, or if the internet connection is not working, we will solve the problem directly at the customer’s home or office.
Depending on the problem, it can take from ten minutes to two hours to assist you.
Support service is billed at CHF 40 per 15 minute increment. Unless you have a My Service subscription, the hotline is free.
Setting up printers is a tedious and time-consuming procedure for many people. We can take care of it for you and quickly install everything – even directly on your own premises.
Do you have a new mobile phone and want to transfer your emails, photos or contacts? We will be happy to handle this for you – such as at your nearest Swisscom shop.
Is your PC running at a snail’s pace and you can’t find a solution? We can perform a security check or scan the system for malware – including via remote maintenance.
Many people feel overwhelmed by this era of increasing digitalisation and faster and faster technical development. Even experts often come up against their limits, which is why Swisscom Academy offers online courses where an expert will teach you about some technical basics. You can chat directly with the Swisscom Academy instructor and ask any questions you may have.
Free for My Service subscribers.
Here you will find all of the legal information relevant to this website and Swisscom customers.
Do you know someone who needs our assistance? Recommend My Service to others.
Back up and repair your computer with our free help program.