Support for technical issues

Get help with technical issues

From home – by phone – in the shop

Need help with your smartphone, printer or computer?

The My Service experts are here to offer you fast, straightforward assistance with all of your technical difficulties. Personal support is available by phone, in the Swisscom Shop or on your premises for maximum convenience.




My Service subscriptions


Standard subscription

For sole proprietorship

 


Telephone support

Included


Support in a SME Centre

Included (for smartphones and tablets)


Support at your home

Time-based billing:
CHF 40.–/15 min
Free call-out (worth CHF 80.-)


1 PC

Ongoing service optimisation 1)


Swisscom Academy

50.- voucher included 2)

CHF19.–/Mt.
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Plus subscription

For small businesses

 


Telephone support

Included


Support in a SME Centre

Included (for smartphones and tablets)


Support at your home

Time-based billing:
CHF 40.–/15 min
Free call-out (worth CHF 80.-)


3 PC

Ongoing service optimisation 1)


Swisscom Academy

50.- voucher included 2)

CHF29.–/Mt.
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}

Premium subscription

For anyone who regularly uses on-site support


Telephone support

Included


Support in a SME Centre

Included (for smartphones and tablets)


Support at your home

Included
Free call-out (worth CHF 80.-)

 


5 PC

Ongoing service optimisation 1)


Swisscom Academy

50.- voucher included 2)

CHF69.–/Mt.
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}

1) Constant security check/performance optimisation are included. My Service provides you with help programs that constantly check your computer for vulnerabilities and fix small errors automatically (number of PCs depend on subscription).

2) More about Swisscom Academy

Fair Use Policy applies. For further details see My Service terms and conditions (PDF, 107kB)


Individual performance

Billed at cost

E-mail setup, printer installation, scanner connection and computer optimisation. Our My Service experts can help with all technical issues.


  • Support in the Swisscom Shop with smartphones and tablets
  • Telephone support
  • On-site support: plus call-out fee CHF 80.-

myCloud starter kit

You can save all your photos, videos and other files online in the cloud with the myCloud service. We show you how to set up your myCloud account.


  • Download app or set up the web client
  • Help with registration
  • Introduction to key functions
  • Quick guide

PC data back-up

You can access your data anywhere, any time. We set up myCloud and show you how to use it.


  • Set up a connection to the PC
  • Create a myCloud account at mycloud.ch
  • Download and set up myCloud desktop
  • Briefly demonstrate and explain the user interface
  • Explain how to use myCloud as a back-up
  • Copy files to your new work folder
  • Present specific possible applications and answer questions

Security package

Hackers, phishing, Trojans: if you surf in the Internet you must ensure that your device is protected. We check your PC and give you tips on how to use it securely


  • Check and adjust security settings
  • Check for any existing malware
  • Update the operating system
  • Update or install anti-virus software for permanent protection
  • Provide advice and practical tips for secure Internet usage.

Plus: Swisscom Internet Security free for 6 months (Swisscom Internet customers only)



No My Service subscription?

For My Service customers, individual services are free of charge.

Subscribe to My Service


Support and contact

Tel +41 800 822 830

Mon - Fri, 8 am - 9 pm

Sat from 8 am  - 5 pm

 

SME Center

Would you like to personally discuss your smartphone or tablet issue with an expert? Make an appointment in a SME Centre near you.

FAQs

I’m having trouble with my computer and call the My Service hotline on +41 800 822 830. What can I expect?

What if the problem can’t be solved over the phone?

On average, how long does support by phone take?

How much does it cost to call the hotline?



How My Service works

Quick help for common problems

Printer setup

Setting up printers is a tedious and time-consuming procedure for many people. We can take care of it for you and quickly install everything – even directly on your own premises.

Data transfer

Do you have a new mobile phone and want to transfer your emails, photos or contacts? We will be happy to handle this for you – such as at your nearest Swisscom shop.


Security check

Is your PC running at a snail’s pace and you can’t find a solution? We can perform a security check or scan the system for malware – including via remote maintenance.


Swisscom webinars

Learn how to prevent
problems

Many people feel overwhelmed by this era of increasing digitalisation and faster and faster technical development. Even experts often come up against their limits, which is why Swisscom Academy offers online courses where an expert will teach you about some technical basics. You can chat directly with the Swisscom Academy instructor and ask any questions you may have.
Free for My Service subscribers.



Legal notice

Here you will find all of the legal information relevant to this website and Swisscom customers.

Recommend

Do you know someone who needs our assistance? Recommend My Service to others.

Help programs

Back up and repair your computer with our free help program.