Support service specially for SMEs

SMEs can choose between three different service levels:

Availability in the event of faults:

 

Fault rectification

Service Level Standard

Mon-Fri 8 am - 5 pm



as soon as possible

Service Level Plus

Mon-Fri 8 am -7 pm and
Sat 8 am - 5 pm

 

within 10 hours

Service Level Advanced

Mon-Fri 6 am -10 pm and
Sat 6 am - 10 pm


within 8 hours

Compensation on failure to meet the promised rectification time.