Reference to Technical Problems

Webhosting

Tipp 1:

Our experts provide round-the-clock support to deal with problems with your website. Call us on 0800 888 500 or fill in the form below.

 

Tipp 2:

You can find additional help for the most common problems in our help pages or in our knowledge database written by customers for customers.


Business Internet

Tipp 1:

You can find an overview of current interruptions and planned maintenance work under Network and service status.


Tipp 2:

First check whether the Internet connection is down. If you are unsure, we suggest you contact your technical partner first.


Tipp 3:

 If you are unsure whether there is a problem with your on-site installation (e.g. PC, Mac, network), we suggest you contact your IT manager or IT partner first.


Tipp 4:

Don't you have an IT partner? Use the complete computer service for SMEs. Fast, simple help. Available in your region.


Business Connect

Tipp 1:

You can find an overview of current interruptions and planned maintenance work under Network and service status.


Tipp 2:

First check whether the Internet connection is down. If you are unsure, we suggest you contact your technical partner first.


Tipp 3:

Please then contact your technical partner who installed the product. You can find the necessary contact details using our partner locator.


IT & Hosting

Tipp 1:

You can find an overview of current interruptions and planned maintenance work under Network and service status.

 

Tipp 2:

First check whether the Internet connection is down. If you are unsure, we suggest you contact your technical partner first.

 

Tipp 3:

If you are unsure whether there is a problem with your on-site installation (e.g. PC, Mac, network), we suggest you contact your IT manager or IT partner first.

 

Tipp 4:

You can find additional help for the most common problems in our help pages or in our knowledge database written by customers for customers.


Cloud Solutions

Tipp 1:

You can find an overview of current interruptions and planned maintenance work under Network and service status.


Tipp 2:

First check whether the Internet connection is down. If you are unsure, we suggest you contact your technical partner first.


Tipp 3:

Please then contact your technical partner who installed the product. You can find the necessary contact details using our partner locator.


SME Business World

Tipp 1:

You can find an overview of current interruptions and planned maintenance work under Network and service status.


Tipp 2:

Prüfen Sie zunächst, ob eine Störung des Internetanschlusses vorliegt. Falls Sie nicht sicher sind, empfehlen wir Ihnen vorgängig Ihren technischen Partner zu kontaktieren.


Tipp 3:

Bitte kontaktieren Sie dann Ihren technischen Partner der Ihnen das Produkt installiert hat.
Finden Sie die nötigen Kontaktangaben hier:
zum Partner Locator

 

For the most common questions and answers about the SME Business World, visit:

SME Business World Support


Something else

Tipp 1:

You can find an overview of current interruptions and planned maintenance work under Network and service status.
If your service is interrupted, please call us on the SME Hotline 0800 055 055 so we can help you as quickly as possible.

 

Tipp 2:

Use the complete computer service for SMEs. Fast, simple help. Available in your region.