Smartphone Comfort is a comprehensive package offered with the purchase of a new mobile phone*, comprising hotline and in-store assistance, insurance, express repair and extended Swisscom services. Remain contactable even in the event of damage:
Receive technical support from My Service experts
Protection Plus Smartphone insurance
Express repair within 3 hours
Online storage in Switzerland
MyServices in detail
Protection Plus mobile insurance
Protect your mobile phone against damage and misuse following theft. With Protection Plus insurance from AXA, your mobile is covered for drop and display damage, water damage and call misuse following theft.
Instant repair at no additional cost
- Minimum term 3 months. Customers terminating the Smartphone Comfort package before the end of the term will incur a one-off fee of CHF 75.–.
- Upon switching from inOne mobile premium to a lower cost mobile subscription, customers will continue to receive the Smartphone Comfort package subject to a charge.
- The My Service support entitles customers to a maximum of 12 free phone or Swisscom Shop-based consultations every six months. Any additional support requirements will be charged in full (for prices, see www.swisscom.ch/myservice).
- Express repairs apply to Apple and Samsung smartphones that can be repaired at one of the 9 repair centers throughout Switzerland (https://www.swisscom.ch/en/residential/services/swisscom-shops/repair.html). - The insurance included is equivalent to the existing Protection Plus insurance
- Upon terminating the Smartphone Comfort package, Protection Plus insurance will continue at a cost of CHF 10.– or 15.–/mth depending on the device price. Separate termination of the Protection Plus insurance is then only be possible at the end of the minimum 12-month contract period. Thereafter, it can be terminated on a monthly basis to the end of the month. If not terminated beforehand, the Protection Plus insurance will expire after 24 months.
- myCloud Pro Account: To activate your storage, please store your telephone number, which serves as your inOne mobile customer identification, in your myCloud account under www.mycloud.ch.