Payment of termination fees
While having ordered an inOne mobile subscription, you have indicated that you want to benefit from the switch offer. As soon as you have received the final invoice from your previous provider, upload it here. We will take over all formalities and remaining costs of up to CHF 500.
Tip: Visit this page on your mobile phone to take a picture of your bill and to upload it.
Here are the frequently asked questions on the switch offer you have chosen.
The Swisscom switch offer lets you to enjoy the benefits of inOne mobile subscriptions. If you change provider and and keep your number (porting), we will reimburse you for any switching costs up to CHF 500.–. Once you have sent us the final bill, we will credit the amount to your Swisscom mobile bill, spread over the next 12 months.
The switch offer enables individual customers or entire households, irrespective of possible contractual terms with other providers, to enjoy inOne and benefit from its advantages. Switching costs for early termination and number porting are reimbursed when you take out an inOne (SME) mobile XS–XL including inOne XTRA mobile S–L for 24 months (excludes porting of M-Budget and Wingo).
Switching costs are the costs incurred when you terminate a mobile contract before the end of the minimum contract period (usually 12 or 24 months). In the case of early termination of contract, costs generally consist of the remaining subscription fees or device instalments (number of months until the end of the contract times subscription fee or device instalments). An administrative fee might be added depending on the provider.
Yes, the costs for device instalments are included in the switch offer reimbursement. A porting request or termination of subscription with device paid in instalments automatically raises a final bill for the device with payments by instalment.
When you sign the new contract regular porting (new contract and current number transferred to Swisscom) is included. IMPORTANT: If porting prior to termination of contract, please enter the date you wish to transfer your number (online this is possible no sooner than 30 days after the order) at “desired transfer date” and not “at the end of the contractual term”.
No, there is no need to terminate the contract with your current provider if you transfer your number. When you sign the contract, you also have to sign an authorisation that enables Swisscom to cancel and take over the number from the previous provider. If the order is completed online, Swisscom will email you a form after receiving the order. This form must be signed and returned in order to render the authorisation effective.
The final bill must be paid as soon as it is received. To obtain reimbursement of the costs, please upload the full bill on this website (swisscom.com/switch-sme) or send a copy to: Swisscom (Switzerland) Ltd, SAS-CUC-BM-OL2, Swisscomgasse 1, 4600 Olten.
The following criteria apply for reimbursement of switching costs:
The monthly credit usually starts with the next bill. If the final bill is submitted towards the end of the month, we cannot guarantee credit on the next bill. This first credit is then applied to the bill after the next.
Swisscom shall pay the previous provider’s termination fees for porting a number before the end of the minimum contract period, up to a maximum amount of CHF 500.–. After uploading or sending the respective final bill, Swisscom will credit the amount to your Swisscom Mobile bill, spread over twelve months. Valid for inOne (SME) mobile XS–XL and inOne XTRA mobile S–L with a minimum contract period of 24 months, excluding porting of M-Budget and Wingo. If you terminate your new Swisscom contract before the end of the term or change to a subscription that does not qualify, the credit will cease to apply.