My Swisscom Partner Network & Outages Shop appointment Newsletter Contact
My Swisscom Partner Network & Outages Shop appointment Newsletter Contact

Payment of termination fees


While having ordered an inOne mobile subscription, you have indicated that you want to benefit from the switch offer. As soon as you have received the final invoice from your previous provider, upload it here. We will take over all formalities and remaining costs of up to CHF 500.

Switch to Swisscom step by step

1. Order a new subscription and get your phone number

Choose an inOne SME mobile subscription and order it directly online with or without a mobile phone. Take your phone number to Swisscom and select the desired change date during the order process.

2. Upload final invoice from previous provider

We take care of all formalities for you. As soon as you have received the final invoice from your previous provider, upload it here.

Tip: Visit this page on your mobile phone to take a picture of your bill and to upload it.

3. Remaining costs of up to 500.- returned

If the final invoice of the former provider is verified, we will refund you the costs of up to 500.- as credit on the following twelve inOne mobile invoices.

 


Frequently asked questions

Here are the frequently asked questions on the switch offer you have chosen.



Swisscom will pay cancellation fees of up to CHF 500 charged by an existing provider to a customer who cancels their subscription in accordance with their contract by porting their number before the end of their minimum contract term. After their final invoice has been uploaded, the cancellation fee will be credited to the customer’s Swisscom mobile bill over a 12-month period. Valid when switching from another provider (except Coop Mobile, M-Budget and Wingo) to inOne SME mobile basic, go, premium or Swiss SME mobile flat with a 12 or 24 month minimum contract, activation fee CHF 49. The credit will not be awarded if the customer cancels their new Swisscom contract early or switches to a subscription excluded from this promotion.