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Switch offer

Payment of termination fees


While having ordered an inOne mobile subscription, you have indicated that you want to benefit from the switch offer. As soon as you have received the final invoice from your previous provider, upload it here. We will take over all formalities and remaining costs of up to CHF 500.

Switch to Swisscom step by step

1. Order a new subscription and get your phone number

Choose an inOne SME mobile subscription and order it directly online with or without a mobile phone. Take your phone number to Swisscom and select the desired change date during the order process.

2. Upload final invoice from previous provider

We take care of all formalities for you. As soon as you have received the final invoice from your previous provider, upload it here.

Tip: Visit this page on your mobile phone to take a picture of your bill and to upload it.

3. Remaining costs of up to 500.- returned

If the final invoice of the former provider is verified, we will refund you the costs of up to 500.- as credit on the following twelve inOne mobile invoices.

 


Frequently asked questions

Here are the frequently asked questions on the switch offer you have chosen.

What is the switch offer?


The Swisscom switch offer lets you to enjoy the benefits of inOne mobile subscriptions. If you change provider and and keep your number (porting), we will reimburse you for any switching costs up to CHF 500.–. Once you have sent us the final bill, we will credit the amount to your Swisscom mobile bill, spread over the next 12 months.


Who can benefit from the switch offer?


The switch offer enables individual customers or entire households, irrespective of possible contractual terms with other providers, to enjoy inOne and benefit from its advantages. Switching costs for early termination and number porting are reimbursed when you take out an inOne (SME/XTRA) mobile basic, go, premium or Swiss (SME/XTRA) mobile flat for 12 months (excludes porting of Coop Mobile, M-Budget and Wingo).

What exactly are switching costs?

Are device instalment payments also reimbursed?

What do I have to do to take advantage of the switch offer?

Do I have to terminate my contract with my current provider?

Who pays the final bill?

When can reimbursement of switch costs be rejected?

When do I receive the first credit?



* Swisscom shall pay the previous provider’s termination fees for porting a number before the end of the minimum contract period, up to a maximum amount of CHF 500.–. After uploading or sending the respective final bill, Swisscom will credit the amount to your Swisscom Mobile bill, spread over twelve months. Valid for inOne (SME/XTRA) mobile basic, go, premium or Swiss (SME/XTRA) mobile flat (e.g. inOne mobile go for CHF 80.-/month) with a minimum contract period of 12 months (excludes porting of Coop Mobile, M-Budget and Wingo). If you terminate your new Swisscom contract before the end of the term or change to a subscription that does not qualify, the credit will cease to apply. 

 

New customers taking out a Swiss mobile flat subscription (or the corresponding XTRA/SME subscription) until 14 June 2020 receive a discount of CHF 20/month on the subscription fee for 12 months, i.e. Swiss mobile flat for CHF 45 instead of CHF 65 per month. This is equivalent to a 30% discount. Minimum contract period 12 months.