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Payment of termination fees


While having ordered an inOne mobile subscription, you have indicated that you want to benefit from the switch offer. As soon as you have received the final invoice from your previous provider, upload it here. We will take over all formalities and remaining costs of up to CHF 500.

Switch to Swisscom step by step

1. Order a new subscription and get your phone number

Choose an inOne SME mobile subscription and order it directly online with or without a mobile phone. Take your phone number to Swisscom and select the desired change date during the order process.

2. Upload final invoice from previous provider

We take care of all formalities for you. As soon as you have received the final invoice from your previous provider, upload it here.

Tip: Visit this page on your mobile phone to take a picture of your bill and to upload it.

3. Remaining costs of up to 500.- returned

If the final invoice of the former provider is verified, we will refund you the costs of up to 500.- as credit on the following twelve inOne mobile invoices.

 


Frequently asked questions

Here are the frequently asked questions on the switch offer you have chosen.

What is the switch offer?


The Swisscom switch offer lets you to enjoy the benefits of inOne mobile subscriptions. If you change provider and and keep your number (porting), we will reimburse you for any switching costs up to CHF 500.–. Once you have sent us the final bill, we will credit the amount to your Swisscom mobile bill, spread over the next 12 months.


Who can benefit from the switch offer?


The switch offer enables individual customers or entire households, irrespective of possible contractual terms with other providers, to enjoy inOne and benefit from its advantages. Switching costs for early termination and number porting are reimbursed when you take out an inOne (young/SME) mobile basic, go, premium or Swiss (young/SME) mobile flat for 12 months (excludes porting of Coop Mobile, M-Budget and Wingo).

What exactly are switching costs?

Are device instalment payments also reimbursed?

What do I have to do to take advantage of the switch offer?

Do I have to terminate my contract with my current provider?

Who pays the final bill?

When can reimbursement of switch costs be rejected?

When do I receive the first credit?



Swisscom will pay cancellation fees of up to CHF 500 charged by an existing provider to a customer who cancels their subscription in accordance with their contract by porting their number before the end of their minimum contract term. After their final invoice has been uploaded, the cancellation fee will be credited to the customer’s Swisscom mobile bill over a 12-month period. Valid when switching from another provider (except M-Budget and Wingo) to inOne SME mobile basic, go, premium or Swiss SME mobile flat with a 12 or 24 month minimum contract, activation fee CHF 49. The credit will not be awarded if the customer cancels their new Swisscom contract early or switches to a subscription excluded from this promotion.