Payment of termination fees
While having ordered an inOne mobile subscription, you have indicated that you want to benefit from the switch offer. As soon as you have received the final invoice from your previous provider, upload it here. We will take over all formalities and remaining costs of up to CHF 500.
Switch to Swisscom step by step
1. Order a new subscription and get your phone number
Choose an inOne SME mobile subscription and order it directly online with or without a mobile phone. Take your phone number to Swisscom and select the desired change date during the order process.
2. Upload final invoice from previous provider
We take care of all formalities for you. As soon as you have received the final invoice from your previous provider, upload it here.
Tip: Visit this page on your mobile phone to take a picture of your bill and to upload it.
3. Remaining costs of up to 500.- returned
If the final invoice of the former provider is verified, we will refund you the costs of up to 500.- as credit on the following twelve inOne mobile invoices.
Here are the frequently asked questions on the switch offer you have chosen.
What is the switch offer?
The Swisscom switch offer lets you to enjoy the benefits of inOne mobile subscriptions. If you change provider and and keep your number (porting), we will reimburse you for any switching costs up to CHF 500.–. Once you have sent us the final bill, we will credit the amount to your Swisscom mobile bill, spread over the next 12 months.
Who can benefit from the switch offer?
The switch offer enables individual customers or entire households, irrespective of possible contractual terms with other providers, to enjoy inOne and benefit from its advantages. Switching costs for early termination and number porting are reimbursed when you take out an inOne (young/SME) mobile basic, go, premium or Swiss (young/SME) mobile flat for 12 months (excludes porting of Coop Mobile, M-Budget and Wingo).
What exactly are switching costs?
Switching costs are the costs incurred when you terminate a mobile contract before the end of the minimum contract period (usually 12 months). In the case of early termination of contract, costs generally consist of the remaining subscription fees or device instalments (number of months until the end of the contract times subscription fee or device instalments). An administrative fee might be added depending on the provider.
Are device instalment payments also reimbursed?
Yes, the costs for device instalments are included in the switch offer reimbursement.
A porting request or termination of subscription with device paid in instalments automatically raises a final bill for the device with payments by instalment.
What do I have to do to take advantage of the switch offer?
When you sign the new contract regular porting (new contract and current number transferred to Swisscom) is included. IMPORTANT: If porting prior to termination of contract, please enter the date you wish to transfer your number (online this is possible no sooner than 30 days after the order) at “desired transfer date” and not “at the end of the contractual term”.
Do I have to terminate my contract with my current provider?
No, there is no need to terminate the contract with your current provider if you transfer your number. When you sign the contract, you also have to sign an authorisation that enables Swisscom to cancel and take over the number from the previous provider. If the order is completed online, Swisscom will email you a form after receiving the order. This form must be signed and returned in order to render the authorisation effective.
Who pays the final bill?
The final bill must be paid as soon as it is received. To obtain reimbursement of the costs, please upload the full bill on this website (swisscom.com/switch) or send a copy to:
Swisscom (Switzerland) Ltd
B2C-CUC-BM-OL
Postfach
4601 Olten
When can reimbursement of switch costs be rejected?
The following criteria apply for reimbursement of switching costs::
- Porting request within applicable period
- Signing of a 12-month contract for inOne (young/SME) mobile go, premium or Swiss (young/SME) mobile flat
- This offer is NOT valid for porting M-Budget or Wingo
- Correct and due transfer of the full final bill to Swisscom (no later than 3 months after signing the contract)
When do I receive the first credit?
The monthly credit usually starts with the next bill. If the final bill is submitted towards the end of the month, we cannot guarantee credit on the next bill. This first credit is then applied to the bill after the next.
The first credit is applied pro rata, i.e. it is the partial credit for the number of days starting with the Swisscom contract until the end of the month. The rest of the first credit will be applied to your bill with the refund of the exchange costs.
Swisscom will pay cancellation fees of up to CHF 500 charged by an existing provider to a customer who cancels their subscription in accordance with their contract by porting their number before the end of their minimum contract term. After their final invoice has been uploaded, the cancellation fee will be credited to the customer’s Swisscom mobile bill over a 12-month period. Valid when switching from another provider (except M-Budget and Wingo) to inOne SME mobile basic, go, premium or Swiss SME mobile flat with a 12 or 24 month minimum contract, activation fee CHF 49. The credit will not be awarded if the customer cancels their new Swisscom contract early or switches to a subscription excluded from this promotion.