Payment of termination fees
While having ordered an inOne mobile subscription, you have indicated that you want to benefit from the switch offer. As soon as you have received the final invoice from your previous provider, upload it here. We will take over all formalities and remaining costs of up to CHF 500.
Switch to Swisscom step by step
1. Order a new subscription and get your phone number
Choose an inOne SME mobile subscription and order it directly online with or without a mobile phone. Take your phone number to Swisscom and select the desired change date during the order process.
2. Upload final invoice from previous provider
We take care of all formalities for you. As soon as you have received the final invoice from your previous provider, upload it here.
Tip: Visit this page on your mobile phone to take a picture of your bill and to upload it.
3. Remaining costs of up to 500.- returned
If the final invoice of the former provider is verified, we will refund you the costs of up to 500.- as credit on the following twelve inOne mobile invoices.
Here are the frequently asked questions on the switch offer you have chosen.
What is the switch offer?
The Swisscom switch offer lets you to enjoy the benefits of inOne KMU mobile subscriptions any time. If you change provider and keep your number (porting), we will reimburse you for any switching costs up to 500.–. Once you have sent us the final bill, we will credit the amount to your Swisscom mobile bill, spread over the next 12 months.
Who can benefit from the switch offer?
The switch offer enables individual customers or entire households, irrespective of possible contractual terms with other providers, to enjoy inOne KMU mobile and take advantage of its benefits. Switching costs are repaid for early number porting when a contract is signed for inOne KMU mobile (Swiss KMU mobile flat, basic, premium) for 12 months (excl. porting from Coop Mobile, M-Budget and Wingo).
What exactly are switching costs?
Switching costs are the costs incurred when you terminate a contract before the end of the minimum contract period (usually 12 months). In the case of early termination of contract, costs generally consist of the remaining subscription fees or device instalments (number of months until the end of the contract times subscription fee or device instalments). An administrative fee might be added depending on the provider.
Are device instalment payments also reimbursed?
Yes, the costs for device instalments are included in the reimbursement. A porting request or the termination of a subscription for a device paid in instalments automatically raises a final bill for the device paid in instalments.
Who pays the final bill?
You must pay the final bill as soon as it is received. For reimbursement, upload a full copy of the bill to this page (swisscom.ch/wechselangebot) or send a copy to:
Swisscom (Switzerland) Ltd
B2C-CUC-BM-OL
P.O. Box
4601 Olten
Why do I still receive monthly bills from the previous provider after I terminated my contract?
Certain providers (e.g. UPC Sunrise) continue to send monthly bills until the end of the contract period instead of a final bill. If you do not have a final bill, please upload a monthly bill as well as the termination confirmation. This will enable Swisscom to calculate the amount of the refund, which will be credited to your Swisscom bill, spread over the next 12 months. Please pay the monthly bills of your previous provider until the end.
When do I have to leave my contract to benefit from the switching offer?
You will only benefit from the switching offer if you leave your contract with your current provider early. When porting, therefore, you should enter your desired date (possible online after 30 days at the earliest) and not “at the end of the contract term”.
Can the reimbursement of switch costs be rejected?
Yes, the repayment will only be made if the following criteria are met:
- Porting request within the valid period
- Contract agreement of 12 months with a inOne KMU mobile (Swiss KMU mobile flat, basic, premium).
- No porting from M-Budget, Coop Mobile or Wingo
- Correct and due transfer of the full final bill to Swisscom (no later than 3 months after signing the contract)
When will I receive the first credit?
The monthly credit usually starts with the next bill. If the final bill is submitted towards the end of the month, we cannot guarantee credit on the next bill. This first credit is then applied to the bill after that.
The first credit is applied pro rata based on the number of days from the date the Swisscom contract commences until the end of the month. The balance of the first credit will be credited to the invoice with the last repayment of the switch costs.
Swisscom will pay cancellation fees of up to CHF 500 charged by an existing provider to a customer who cancels their subscription in accordance with their contract by porting their number before the end of their minimum contract term. After their final invoice has been uploaded, the cancellation fee will be credited to the customer’s Swisscom mobile bill over a 12-month period. Valid when switching from another provider (except Coop Mobile, M-Budget and Wingo) to inOne SME mobile basic, go, premium or Swiss SME mobile flat with a 12 or 24 month minimum contract, activation fee CHF 49. The credit will not be awarded if the customer cancels their new Swisscom contract early or switches to a subscription excluded from this promotion.