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Manage Your Swisscom Services & Accounts online


1. Manage your bills & product settings

Use the Customer Center and the My Swisscom App to keep track of unpaid bills, your current usage or to manage your product settings.

My Swisscom App

Do you have an iPhone or Android phone?

The most popular features of the Customer Center are also available as an app. 


Info & download

Block unwanted calls 

Are you using IP-telephony at home? Visit the Customer Center to block calls from selected numbers or to forward calls to your mobile phone.

2. Fix internet issues automatically 

My Swisscom Assistant

  Helps you set up email, internet and Wi-Fi on your computer.
   Alerts you when there is a problem with your internet, email or Wi-Fi and fixes the issue automatically.
  Helps you improve the quality/speed of your Wi-Fi.


Info & download

3. Using your phone abroad

Use the Data Roaming Cockpit to keep track of your current usage or to buy data packages when you are abroad.

Data Roaming Cockpit

Tips: Using your smartphone abroad

4. Choose & use your smartphone

Our website won't only help you choose and buy the mobile phone that is right for you - it will also help you set up your mobile phone and discover its most important features:

Check out and order smartphones

Find a Swisscom Shop 

Set up your email address on your phone

Interactive guides for your smartphone

5. Top up your prepaid credit

Are you a NATEL® easy customer? Use the Swisscom Cockpit to top up your credit. You can pay with your Postfinance and credit card or charge the top up to your phone bill.

How to top up your prepaid credit 

6. Let other customers help you 

Do you have a question about any of our products? Most of the times someone has already found and published the answer in our customer forum.

Support Community

7. Check your order status  

Did you order from our online shop or did you change your subscription? Visit to check your order status online.


My Swisscom App

My Swisscom app

Help page

Help page

My Swisscom Assistant

My Swisscom Assistant