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Success Story MediTest Pharma Swiss SA

 

«What I appreciate about Swisscom is quality at all levels.»

Portrait von Vincent Riesen, Direktor des IHK

Dario Ruggeri 
General Manager
MediTest Pharma Swiss SA

 

The story in brief:

The company was looking for a solution capable of ensuring interaction between all the offices, with a particular focus on access security and storing extremely sensitive data. Specifically, the customer needed two separate and highly-secure networks, one accessible to all employees and the other accessible to the research team only, with the highest possible level of security.

MediTest Pharma Swiss SA is the first Swiss subsidiary of the group, which has offices in Great Britain and Italy. It develops specialist medicines and innovative primary care products, some protected by patents, the aim being to obtaining ever better results for patients and health professionals. From traditional pharma company to biopharma, it produces and distributes high quality natural supplements. 


About MediTest Pharma Swiss SA

  • Pharmaceutical services company based in Lugano, Switzerland
  • Headquarters: Registered office Via Dufour, 1 6900 - Lugano
  • Approx. 10 employees

The project with Swisscom

  • Transmission speed, security at all levels, assistance and the ability to interact with foreign operators
  • Data access via the cloud and back-up included
  • Automatic reporting system to track all activities

The Challenge: 

The company was looking for a solution capable of ensuring interaction between all the offices, with a particular focus on access security and storing extremely sensitive data. The group has two global contacts and each company takes care of the management: dedicated accesses were required for each department - administration, logistics, scientific research. Specifically, the customer needed two separate and highly-secure networks, one accessible to all employees and the other accessible to the research team only, with the highest possible level of security. Furthermore, remote access to data had to be guaranteed, obviously also from abroad. Finally, MediTest Pharma Swiss SA wanted to be sure of having very fast and efficient assistance if it became necessary.

«Intervention times are calculated in minutes.»

The Solution

After evaluating various operators, the company chose Swisscom for its ability to offer the best guarantees in terms of transmission speed, security at all levels, assistance and the ability to interact with foreign operators. “What I really appreciate about Swisscom is the strength to take responsibility at operational level, without passing any problems on to anyone else. Intervention times are calculated in minutes,” confirms Dario Ruggeri, satisfied. With the Smart ICT solution, Swisscom was able to meet all data security and accessibility requirements, thus enabling the customer to conduct business more efficiently and securely.

 

With Managed Security (firewall and antivirus in the cloud), the security requirements were met with the possibility of accessing data via the cloud, including back-up, in Switzerland and remotely (RAS). With Managed LAN, the company has wireless access for employees and guests (PWLAN), which enables the research team to work securely on a completely separate network. Finally, the telephone system has been moved to the cloud, with all the benefits that brings in terms of cost, efficiency and maintenance. An automatic reporting system makes it possible to track activity, making it practically impossible to release sensitive data.

 

“In addition to data related to scientific research, confidentiality is also of the utmost importance due to the ethical approach of our business. We create life-saving drugs that we distribute in developing countries at cost price, thanks to special agreements at government level,” an activity close to Dario Ruggeri’s heart, thanks to his experience as an Italian Red Cross volunteer, meaning he has first-hand experience of how important immediate access to certain drugs is.

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MediTest Pharma Swiss SA successfully uses this Swisscom product:

Smart ICT

Smart ICT effectively relieves the burden on SMEs. Swisscom ensures the secure operation of IT and communication, including flat-rate telephony in Switzerland, and offers employees professional support via a hotline. It equips the company with PCs, laptops, cloud servers as well as office and antivirus software according to its needs. The IT workstations can be configured individually - depending on the employees' area of responsibility.