Using robots speeds up troubleshooting

Since the introduction of robotics for processing fault messages, over 96% of the reported fault tickets have been correctly identified and allocated.

Automatic validation prevents faults from being searched for in the wrong place due to incorrect fault codes or incorrect units being commissioned to rectify faults. This prevents unnecessary additional analyses while shortening throughput times.


In the past three months, the average processing time was accelerated by 20%.


We are very pleased about this and are still working hard to ensure the robot can even take care of code assignment for you so that fault reporting becomes even easier in the future.