Unified Communications & CollaborationLearn from the “digital natives”
Unified Communications & Collaboration (UCC) optimises everyday working life. However, for employees, UCC also means redesigning communication. Swisscom supports them in this and makes use of learners. They train the company’s employees for UCC solutions at the work place – following the motto “learn from the new generation”. The Swisscom learners plan the training sessions independently and hold these for the customer, making use of their specialist competence, experience and individually designed information documents. SBB is already benefitting from this ambassador offer. Around twenty Swisscom learners are preparing eight thousand SBB employees for Lync 2013 and are available to answer questions on site. The project started in May 2014. Swisscom learner Nuantong Promrit talks about her experience in a video interview – also created by learners.