Welcome to Switzerland
Mobile, Internet & TV for expats & new residents
Are you moving to Switzerland and wanting to get online quickly and reliably and stay connected? Our Expat Service takes care of your mobile, Internet and TV, even if you don’t yet have a permanent residence permit.
Swisscom Expat Service
Our relocation team will assist you personally, from your arrival to your departure. We offer a simplified procedure including activations without a permanent residence permit, special conditions and promos. We are here for you in English and in the national languages.
Why Swisscom?
With our Expat Service for new residents, you benefit from a simplified procedure to set you up with mobile, Internet, TV and calls. No waiting time, no paperwork. We take care of everything and you can arrive at your leisure.
| | Specialist relocation team |
| | Multilingual: English, German, French, Italian |
| | Special offers and promotions |
| | All formalities taken care of |
| | Dedicated support |
| | Maximum 24-hour response time |
| | Monday to Friday 8 am-5 pm |
FAQs about Expats in Switzerland
What is the quickest way for new residents to arrange a mobile contract from day 1?
Start with an eSIM to ensure you can be reached from the moment you arrive. You can order and activate an eSIM online, so you don’t have to wait for a physical SIM card. If you want a number straight away, but without a long contract, choose prepaid and switch later.
Do I need a permanent residence permit to use the Swisscom Expat Service?
Swisscom’s expat services simplify identification, so activation can get under way while you settle in. This will help you avoid any permit-related delays. If you have a valid form of ID you can get started immediately with an eSIM.
What is the best option for new residents: prepaid or mobile subscription?
Prepaid offers flexibility for short-term stays, fast activation and transparent costs. A subscription offers comprehensive data and roaming packages as well as device deals. Many expats start with prepaid and switch later when they are fully registered. Our team will help you to make the right choice.
As a new resident, how do I get an Internet connection and how long does it take?
Check availability at your address and select the speed you need for working and streaming. The installation time depends on the status of the line, but fibre or copper are usually available. Get in touch with us in good time to ensure that an Internet connection is ready for you when you move in.
What happens if I leave Switzerland and no longer need Swisscom’s services?
Swisscom allows simple and free cancellation to make relocation easier. Take note of your notice period when you are selecting the end date. If you would like to retain your number temporarily, look into options such as forwarding or dual SIM. Contact our team for more information.