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Contact

Contact


1What is your concern?

  • Faults
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    Bills & payment
  • 🖹
    My data & contract
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    Product & purchase advice
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    Activating products
  • Using products
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    Switch to Swisscom
  • Additional request

2Which topic relates to your request?

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    Mobile
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    Internet
  • 📺
    Swisscom TV
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    Fixed network telephony
  • 🖹
    Billing items
  • 👛
    Bill and current costs
  • 🗋
    Payment terms
  • Block
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    Change address
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    Login & passwords
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    Mobile loyalty offer
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    Switch your mobile subscription
  • 🚧
    Switch Internet, TV or fixnet subscription
  • 🗑
    Cancel subscription
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    Mobile
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    Packages
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    Internet
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    Swisscom TV
  • 🕿
    Fixed network telephony
  • 📱
    Mobile
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    Internet
  • 📧
    E-Mail
  • 📺
    Swisscom TV
  • 🕿
    Fixed network telephony
  • 📱
    Mobile
  • 🕸
    Internet
  • 📧
    E-Mail
  • 📺
    Swisscom TV
  • 🕿
    Fixed network telephony
  • Other
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  • 🖹
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    Find Swisscom Shop

3Our recommendation:

Fix mobile phone

Find the solution to your mobile phone problem in the Customer Center.


Our staff will of course also be happy to help you in person:


Hotline

Rectify faults

Rectify your fault step by step - as quickly and easily as possible.


Our staff will of course also be happy to help you in person:


Hotline

Rectify faults

Rectify your fault step by step - as quickly and easily as possible.


Our staff will of course also be happy to help you in person:


Hotline

Rectify faults

Rectify your fault step by step - as quickly and easily as possible.


Our staff will of course also be happy to help you in person:


Hotline

Check billing items

Check your bill and individual connections in the Customer Center.


Our staff will of course also be happy to help you in person:


Hotline

Bills & costs

Check your bill and individual connections in the Customer Center.


Our staff will of course also be happy to help you in person:


Hotline

Extend payment period

You can extend the payment period for bills in the Customer Center.


Our staff will of course also be happy to help you in person:


Hotline

Unlock blocking

Reactivate a blocked line with just a few clicks in the Customer Center.


Our staff will of course also be happy to help you in person:


Hotline

Change address

Change your address quickly and easily in the Customer Center.


Our staff will of course also be happy to help you in person:


Swisscom Login

The Swisscom Login is your most important login for the Swisscom online world.


Our staff will of course also be happy to help you in person:


Hotline

Go to loyalty offer

Check your entitlement to a personal loyalty offer in the Customer Center.


Our staff will of course also be happy to help you in person:


Hotline

Switch subscription

Compare mobile phones and tariffs easily.


Our staff will of course also be happy to help you in person:


Hotline

Switch subscription

Internet, TV and telephony – the perfect package for you in just a few steps.


Our staff will of course also be happy to help you in person:


Hotline

We are sorry that you have decided to leave us.

Please call us or complete the contact form to allow us to process your cancellation as easily as possible:


Hotline
Cancellation form

Mobile offers

Check and compare all mobile phones and tariffs easily.


Our staff will of course also be happy to help you in person:


Hotline

Advice in Shop

Our Swisscom Shop employees are happy to help you choose.


Arrange an appointment

 

Packages

Internet, TV and telephony – the perfect package for you in just a few steps.


Our staff will of course also be happy to help you in person:


Hotline

Advice in Shop

Our Swisscom Shop employees are happy to help you choose.


Arrange an appointment

 

Internet offers

Tailored especially for you – the individual Vivo packages.


Our staff will of course also be happy to help you in person:


Hotline

Advice in Shop

Our Swisscom Shop employees are happy to help you choose.


Arrange an appointment

 

Swisscom TV offers

Overview of Swisscom TV offers.


Our staff will of course also be happy to help you in person:


Hotline

Advice in Shop

Our Swisscom Shop employees are happy to help you choose.


Arrange an appointment

 

Fixed network offers

Fixed network telephony offers at a glance.


Our staff will of course also be happy to help you in person:


Hotline

Advice in Shop

Our Swisscom Shop employees are happy to help you choose.


Arrange an appointment

 

Set up your mobile phone

Use the device instructions to set up your mobile phone.


Our staff will of course also be happy to help you in person:


Hotline

My Service

Not keen to try yourself? Our experts can help with any technical enquiries about your mobile phone or tablet.


Go to offers

Set up Internet

Use My Swisscom Assistant to set your Internet connection.


Our staff will of course also be happy to help you in person:


Hotline

My Service

Not keen to try yourself? Our experts can help with any technical enquiries about your Internet access.


Go to offers

Set up e-mail

Set up your e-mail address on your computer or smartphone.


Our staff will of course also be happy to help you in person:


Hotline

My Service

Not keen to try yourself? Our experts can help you to set up/use your e-mail program.


Go to offers

Set up Swisscom TV

Set up your Swisscom TV 2.0 step by step.


Our staff will of course also be happy to help you in person:


Hotline

Connect your telephone

Activate your fixed network telephone.


Our staff will of course also be happy to help you in person:


Hotline

Mobile

Find out all you need to know about mobile phones on our help pages.


Our staff will of course also be happy to help you in person:


Hotline

Internet

Find out all you need to know about the Internet on our help pages.


Our staff will of course also be happy to help you in person:


Hotline

E-Mail

Find out all you need to know about e-mail on our help pages.


Our staff will of course also be happy to help you in person:


Hotline

My Service

Not keen to try yourself? Our experts can help you to set up/use your e-mail program.


Go to offers

Swisscom TV

Find out all you need to know about Swisscom TV on our help pages.


Our staff will of course also be happy to help you in person:


Hotline

Fixed network telephony

Find out all you need to know about the fixed network on our help pages.


Our staff will of course also be happy to help you in person:


Hotline

Support Community

Find out how you to use your telephone and Internet products from other Swisscom customers.


My Service

Not keen to try yourself? Our experts can help with any technical enquiries about your mobile phone or computer.


Go to offers

Switch to Swisscom

Our Swisscom Shop employees are happy to help you choose.


Our staff will of course also be happy to help you in person:


0800 555 155
Free help

Switch to Swisscom

Our Swisscom Shop employees are happy to help you choose.


Our staff will of course also be happy to help you in person:


0800 555 155
Free help

Contact form

Contact

Swisscom (Switzerland) Ltd
Contact Center
CH-3050 Bern

Returning goods

Swisscom (Switzerland) Ltd
Materialrücknahme
CH-4551 Derendingen

Find Swisscom Shop

Our Swisscom Shop employees are happy to help you choose.