Installing/using security apps

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Internet Security and Identity Security: How to install Swisscom’s security apps on your mobile phone or computer and resolve problems.

Installing the security apps

Online security is becoming increasingly important. Our security products Internet Security and Identity Security provide additional protection for your devices and your digital identity. 


To install the app, follow these instructions:

  1. Log on to the computer as an administrator.
  2. Download My Security from “My Security” in My Swisscom.(opens in new tab)
  3. Open the downloaded installation file.
  4. Follow the installation wizard’s instructions.    
  1. Log in to My Swisscom using the app on your mobile phone or via the browser.
  2. Go to “My Security” > “Download”.(opens in new tab)
  3. You will be redirected to the Play Store (Android) or App Store (iOS).
  4. Select “Install” (Android) or “Download” (iOS) and follow the installation wizard’s instructions.
  1. Log in to My Swisscom using your Swisscom Login.
  2. Go to “Your products” > “My Security” > “Configure Internet Security” or “Configure Identity Security” > “Download”.  
  3. Go to “Your products” > “My Security”(opens in new tab) and select “Configure Internet Security” or “Configure Identity Security” > “Download”. You will be taken to the overview page of your Security subscription. You can manage your licences via the Control Centre. You will need a licence for each device.   
  4. Click on “Add device” and select whether it is a standard or child profile.
  5. Select whether you wish to install My Security on another computer, tablet or phone.
  6. Send an installation invitation to the device by e-mail or SMS, and open it with the device in question.

Remove other installed security programs. This will help you avoid problems during operation.

Installation failed

If the installation has failed, a yellow warning symbol will be displayed in the Control Centre. Select “Reinstall” to restart the installation or to reset the device.

Installation for inOne SME office

Are you unsure whether you are using inOne SME office? You can check this on your Swisscom invoice.

  1. Log on to your computer as an administrator.
  2. Log in to My Swisscom using your Swisscom Login.
  3. Go to “Inventory” > “inOne SME office” > “Business Security & IT” > “Download”.
  4. Open the downloaded installation file and follow the installation wizard’s instructions. 
  1. Log in to My Swisscom via the browser using your Swisscom Login.
  2. Go to “Inventory” > “inOne SME office” > “Business Security & IT” > “Download”.
  3. You will be redirected to the Play Store (Android) or App Store (iOS).
  4. Select “Install” (Android) or “Download” (iOS) and follow the installation wizard’s instructions.
  1. Log in to My Swisscom using your Swisscom Login.
  2. Go to “Inventory” > “inOne SME office” > “Business Security & IT” > “Configure Internet Security” or “Configure Identity Security”. This opens a new window containing the Control Centre where you can manage your licences. You will need a licence for each device.
  3. Click on “Add device” and select whether it is a standard or child profile.
  4. Select whether you wish to install My Security on another computer, tablet or phone.
  5. Send an invitation to the device for installation by e-mail or SMS, and open it with the device in question.

Frequently asked questions

What should I do if it stops working?

If your licence has expired, banking protection does not work or there is another problem, reinstalling the app may help. Read how to remove a program from your device in the next answer.

How can I uninstall old antivirus software or the security app?

Follow these steps to remove old antivirus programs or a security app from your device.

  1. Go to your computer’s “Start” menu (/)
  2. Open “Settings”
  3. Select “Apps” and “Apps & Features”
  4. Click on the three dots next to the program (11) or select the program (10).
  5. Select “Uninstall”
  6. Follow the instructions of the uninstaller  
  1. Go to your computer’s “Start” menu (7:) or right-click on an empty field in the tile view and select “All Apps” (8) 
  2. Click on “Control Panel”
  3. Click on “Programs and functions”
  4. In the “Uninstall or change program” window, select the entry for the relevant program 
  5. Select “Uninstall”
  6. Follow the instructions of the uninstaller 
  1. In the Finder, locate the folder of the program you wish to uninstall
  2. With the uninstallation wizard: Always use this to uninstall the program and follow the uninstall wizard’s instructions. 
  3. Without the uninstallation wizard: Drag the program you wish to uninstall, as well as any associated files and folders, to the recycle bin on your Mac. Store the files temporarily in the recycle bin until you are certain that your Mac is still working without any problems.  
  1. Open the Google Play Store.
  2. Tap your profile picture in the top right and select “Manage apps and device”. 
  3. Select “Manage” and tick the box next to the security app.
  4. Tap on the recycle bin at the top right and delete the app with “Uninstall”.
  1. Keep your finger on the security app for a few seconds. 
  2. Select “Remove app”. 
  3. Tap on “Delete App” > “Delete”.    

Internet Security

Internet Security with virus protection protects your devices from attacks, offering child protection and data protection and helping you and your family shop safely online. 

What can I do if a website or software is erroneously blocked?

You can make incorrectly blocked websites or applications accessible again by adding an exception in the Internet Security app.

Applications

A blocked application will be listed automatically. To add it as an exception, select: Settings > Viruses and threats > DeepGuard > Show blocked applications > Allow

Websites

To add an incorrectly blocked page link to exceptions, select: Settings > Safe browsing > Browser protection > Show website exceptions > Add new

Alternatively, you can click and allow blocked pages on the ‘blocked’ tab page.

How can I add My Security as a browser add-on?

  1. Launch the Internet Security app.
  2. If the browser add-on is not yet installed, you will see the Setup button in the Safe Browsing and Banking tile.
  3. Click the button to add the add-on. The process is different depending on your web browser (e.g. Chrome, Windows Edge or Firefox). 

The add-on can also be installed by selecting Menu > Settings > Safe Browsing > Install add-on.

When you reinstall Internet Security, the add-on for the Chrome and Windows Edge web browser is installed automatically. You will see a message in your browser and can confirm activation of the add-on there.

Why can’t I install Internet Security?

To install Internet Security, the operating system on your device must be up to date.
The following versions are supported:

  • Windows 8.1, Windows 10 version 21H2, Windows 11
  • macOS 12 (Monterey) or above
  • iOS 16 or later
  • Android 10 or later
     

ARM-based tablets are not supported.

Identity Security 

Identity Security protects you from data theft and cybercrime, alerts you of e-mail address misuse and, thanks to the password manager, provides a secure storage location for your passwords. 

How does the password manager work?

The password manager helps you to find secure passwords and check existing
passwords (password analysis).

You can enter your passwords and credit card numbers in the “Vault” by selecting “ADD NEW”. The synchronisation function means they can be retrieved on all devices with a master password.

You would like to share the password function with someone? To do so, send a licence to the relevant e-mail address. To use the password manager independently, a separate master password is required on each additional device.

How does e-mail monitoring work?

You can enter up to 10 e-mail addresses. The e-mail addresses must only be entered once, even if you are using several devices. 

  1. Enter your first e-mail address directly into the app under “Monitoring”.
  2. You will receive an e-mail to confirm the e-mail address you have entered (noreply@f-secure.com). From then on, your e-mail address will be monitored (F-Secure web monitoring).
  3. In the event of data misuse, you will be alerted in the app and can then proceed as advised.
  4. Repeat steps 1-3 to enter additional e-mail addresses.

How can I connect Identity Security to other devices?

If you use several devices, you will have to repeat the installation procedure each time. The devices are then synchronised with each other. You do not have to enter the passwords again and can simply log into your accounts using an additional device. Select “Connect devices” and follow the instructions.

How can I add the password manager as a browser add-on?

  1. Launch the Identity Security app.
  2. From the sidebar menu, go to Settings > General settings > Autocomplete.
  3. Copy the authorisation code, select the button for your web browser (e.g. Chrome, Windows Edge or Firefox) and confirm the installation. 
  4. In the open web browser, select the add-on Password Manager by F-Secure.
  5. Enter the copied authorisation code.
  6. Click ‘Authorise’.

Autocomplete:
With the add-on activated, you can have your saved passwords entered automatically when you log in. The password manager icon then appears in the login fields on a website. The fields are filled in automatically when you select the icon.

You can also access the saved passwords via the vault. If there is a web link for the saved entry, you can click on it to go directly to the corresponding web page with the autocompleted access data.

I have forgotten my master password. How can I recover it?

Scan the recovery QR code that you generated when you installed Identity Security. Without a recovery code, you cannot recover or reset the forgotten master password.

Need more help?

The professionals from My Service will be happy to help (subject to charges).

Learn more about safe surfing and stronger passwords in the Academy courses. 

If you don’t want to install Internet Security or Identity Security yourself, the My Service experts will be happy to help (charges apply).

Go to My Service

Help from the Swisscom Community

Know more together: Our community with over 10,000 active users will be happy to support you.

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