The Priorité program stands for even more premium service experience. You will always receive help that goes one step further. This extra service is designed to make your life easier and take away your everyday worries about your communication needs.
Mobile phone broken or lost? Simply call the Priorité Hotline and get a replacement straight away. Shipping is free of charge*, regardless of your mobile package.
Defective smartphone? Don’t worry. Just go to a Swisscom Shop in Switzerland on any working day and you can get a free replacement device to use while your old one is being repaired.
SIM card defective or lost while travelling? No problem! For your own security, simply block the card via the Priorité Hotline and we’ll get you a replacement straight away. We will send you the new card by post on request and activate it immediately.
We’ll even include a backup card on request, which can be activated at any point over the following three months. After that, it loses its validity. With a second activated SIM card, the Multi Device, you can use two telephones, your smartwatch or your tablet with one number. The Multi Device is free of charge and the service fee is just CHF 10** per month.
* Depending on the country, costs may arise for the collection of the device (e.g. luxury tax or customs duty). These are to be paid by the customer, who will be reimbursed afterwards.
** This service is free with inOne XL and inOne L subscriptions.
Moving house? We'll take care of it – on time, seamlessly. One call to our Priorité Hotline is all it takes – you'll have a personal point of contact who will coordinate everything in your new home from start to finish. That means phone, Internet and TV. The Priorité agent will be there to support you throughout the entire moving process.
Your time is too valuable to waste. If our hotline staff are busy, you don't have to hold the line. One touch of a button is all it takes to request an immediate callback from the next available Priorité agent.
You can book an appointment for a consultation in the participating Swisscom Shop of your choice by calling the Priorité Hotline. We'll make sure that a consultant is on hand at the requested time. You can also book your personal Swisscom Shop consultation here.
Do you have a defective device but no time to take it into a Swisscom Shop? No problem! Call the Priorité Hotline and we'll come to collect it. We can also drop off a replacement device on request.
Priorité – we chose the name because you as our customer are always our main focus. In four short film portraits, customers and advisors share moments when the concept behind Priorité was exemplified in a personal experience.
Olivier Racine is an explorer and author who lives in Lausanne. For him, there is simply nothing that comes close to Swisscom and the service he receives from Priorité. Hear about how we helped him out of a truly precarious situation in just five minutes.
Priorité agent Andrea Bernat appreciates the excellent teamwork between the different specialists alongside him. Their combined know-how allows him to resolve even the most complex customer issues quickly over the phone.
Francesco Rappa, entrepreneur and politician has been a Priorité customer from the very beginning. He tells us how he once had to put Priorité’s personal service to the test in a very pressing matter.
Priorité consultant Gregor Kettelhack talks about why the most memorable experiences with Priorité customers are sometimes those closest to home. And why differentiating between working hours and off-duty time becomes completely irrelevant in such cases.