Change of name or address and subscription transfer
If you are moving house, you can easily notify us of your new address or subscription transfer online in My Swisscom. If you need to change your name, please call in to a Swisscom Shop.
What you need for the relocation notification
- Moving date: When do you want your Internet, TV or telephone to start working at the new location?
- New address: Street, house number, postal code and city.
- Connection information for the new location:
- Fiber optic: Number on the fiber optic socket (e.g. B.101.101.114).
- Copper: Name of the person who last lived at the address (if known).
- Delivery address: If you need new equipment such as a router or TV-Box.
- Lead time: Notify us of your move at least 10 days before the desired move date to ensure that everything works on time.
Tip: You need an official ID to register in the store. You only need to log in to My Swisscom online.
Change of address
CHF 0.–
- Duration: Online in a few minutes
- Identification: Login to My Swisscom is sufficient
- Advantage: Simple, fast and free of charge
CHF 99.90
- Duration: With appointment
- Identification: ID card or power of attorney
- Advantage: Personal support
Change of name
Follow the instructions to report a change of name:
1. Visit a Swisscom Shop
To report your name change, please visit a Swisscom Shop(opens in new tab) in person. Our staff there can process your request directly and ensure that all the necessary steps are taken.
2. Bring valid ID with you
Please make sure you bring a valid official ID with you to the Swisscom Shop. This is used to clearly verify your identity and confirm that the name change is correct. The change cannot be made without a valid ID.
3. Communicate your new name
In the store, inform the employee of your new, changed name. After presenting your ID, the employee will make the necessary changes to your customer account. Your name change has now been successfully registered with Swisscom.
As an SME, please report company name changes using the contact form.
FAQs
How can I amend my address with Swisscom?
The easiest way to notify us of a change of address following a house move is online in My Swisscom. This will save you CHF 99.90.
What should I bear in mind when moving house?
To get your Internet, TV and telephone line up and running at your new address as quickly as possible, please give us advance notice of your house move in My Swisscom.
How can I transfer my Internet subscription to someone else?
You can transfer your Internet connection to a private individual in My Swisscom.
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