Paying your Swisscom bill

We will show you how to pay your Swisscom bill conveniently online, with LSV/Debit Direct or eBill and how to apply for an extension or installment payment.

Paying your bill
Payment term & installment payment
Unpaid bills
eBill-Tips
FAQs

Paying your bill

To pay a Swisscom bill, select the desired payment method and simply follow the instructions.

Our recommendation: eBill

Your Swisscom bill appears directly in your e-banking account
Check your bill and approve it for payment with just a few clicks
Pay invoices automatically with standing approval and still maintain an overview and control at all times

E-banking

As soon as a new Swisscom bill is available, you can pay it as usual via your e-banking.
It's even easier using the "Pay with banking app" function in the My Swisscom App. To do this, select your banking app and check whether your bank supports this function.

The account details are on your bill. You can also find them in My Swisscom(opens in new tab) at any time.

Direct Debit Postfinance

With the Postfinance direct debit procedure (Direct Debit), you give Postfinance permission to always pay Swisscom bills automatically. Once set up, you don't have to do anything else.

Direct Debit Bank

With the direct debit procedure Bank, you give your bank permission to always pay Swisscom bills automatically.

Important note:
The Swiss financial center will discontinue the direct debit procedure bank (LSV) on September 30, 2028. You can find more information about this here(opens in new tab). Some billers are therefore already no longer offering LSV. Swisscom will probably only accept new LSV registrations until the end of 2026.
Please adjust your payment method in good time - our recommendation: eBill or PostFinance direct debit.

Visa/Mastercard or TWINT

As soon as you receive a new Swisscom bill, you can pay it with your VISA/MasterCard or TWINT.

Log in to My Swisscom(opens in new tab).
Select the outstanding bill. Select “Pay online”.
Choose whether to pay by Visa/Mastercard or TWINT.
Follow the instructions.

Swisscom Shop or post office (subject to a charge)

Visit a Swisscom Shop or post office(opens in new tab) and pay your Swisscom bill in person.

The following charges apply for this option:

Swisscom Shop: CHF 6.90per bill
Post office: CHF 3.90 per bill

You can change your payment method in My Swisscom(opens in new tab). See the video for full details.

Payment term & installment payment

You can extend the payment deadline for outstanding Swisscom bills online.

You can also pay the bill in installments if the total amount outstanding is 100 or more.

The deadline extension and payment in installments must be requested online. If the options are not visible to you in My Swisscom, it is unfortunately not possible.

Extend payment deadline or apply for payment in installments(opens in new tab)

Unpaid bills

You can find your outstanding Swisscom bills in My Swisscom.

If you fail to pay your Swisscom bill on time despite a reminder, we will suspend your Swisscom services.

Activating Swisscom services

A service reactivation charge of CHF 40.– will apply in each case.

Log in to My Swisscom(opens in new tab).
Pay your outstanding bills. The fastest way to pay is by Visa/Mastercard or TWINT. Alternatively, you can make a promise to pay or arrange payment in instalments. This is only possible if these options are offered to you in My Swisscom.
You will have full access to your services again within two hours of payment
by Visa/Mastercard or TWINT.

If your mobile phone fails to reconnect to the Swisscom network despite the service reactivation, turn the phone off briefly and back on again.

What is the fastest way to pay my outstanding Swisscom bill?

The quickest way to do this is with Visa/Mastercard or TWINT. Log in to My Swisscom and select "Pay bill".

eBill-Tips

To pay your Swisscom bill with eBill, simply follow the instructions.

My bank does not offer eBill. Can I still set up Swisscom eBill?

If your bank does not currently support eBill, you will unfortunately not be able to pay your Swisscom bills with eBill. Please choose another payment method.

How do I change the payment method of my Swisscom bill to eBill?

How do I deactivate Swisscom eBill again?

In My Swisscom under "Bills" > "Settings", change the way bills are sent. Or go to your online banking and remove Swisscom from the "eBill" menu item under "Billing".

FAQs

How can I pay my Swisscom bill online?

You have several options for paying your Swisscom bill online. Log in to My Swisscom and select "Pay bill". Choose between e-banking, Visa/Mastercard or TWINT.

Can I pay my Swisscom bill with TWINT?

Yes, log in to My Swisscom, select "Pay bill" and TWINT.

How do I find out that a new invoice has been received?

You will see the newly received invoices in your e-banking. You can also be notified by e-mail. You can find the settings for this in the eBill portal.