Docsafe is to be discontinued by the end of March 2021. As an alternative, we recommend Swisscom myCloud, which offers similar functionality and is included in the Swisscom subscription.
In the Docsafe account settings, you can export documents of 500 MB or less in a ZIP file. Passwords can also be added to the ZIP file. If required, you can protect the entire ZIP file with a password. Then upload the data to myCloud. To do this, we recommend installing myCloud desktop and simply moving/copying the files from your PC to the myCloud folder.
If you have more than 500 MB of documents stored in Docsafe, these can be exported to the document view individually or in folders.
On your computer/laptop
On the move (smartphone/tablet)
Storage is unlimited and free. Even if you are not a Swisscom customer, you can use your postal address or mobile phone number to create a login and use Docsafe for free.
This may occur if you use different logins, recently changed your contract or moved house. If you have several logins, you can add them to your account and assign rights.
You can now use Docsafe with your second login. You still need your first login, because only it lets you change all settings.
Docsafe encrypts and securely stores your documents individually in our Swiss data centres. The same security standards are used as for bank systems. The connection between your device (computer/laptop, smartphone/tablet) and Docsafe is encrypted.
Before changing your mobile phone number, deactivate the SMS access code in your Docsafe account. Have you already changed your mobile phone number and can no longer receive the SMS code? If so, please contact us.
Your Swisscom bill is sent directly to your Docsafe in addition to the current delivery methods (via post/e-mail). When you use Docsafe for the first time, you will find that your bills for the last 6 months have been sent.
You can also securely receive encrypted documents and bills from other companies. However, you must have subscribed to the relevant company in your Docsafe account.
Do you own a company and would like to invoice your customers via Docsafe? If so, please contact us.
Docsafe can display all common document and image formats (pdf, txt, jpg, png, gif etc.). Office files can be saved, but not viewed directly in the browser.
|You cannot edit documents in Docsafe. However, you can edit the title, date, creator and comments if you have uploaded the document yourself. You can add comments to any document at any time.|
When you add a document, it is displayed in your incoming mail. You can attach any number of labels to your documents to categorise them or you can store them in folders. The existing folders and labels are suggestions from Swisscom. You can rename or delete them or add your own folders and labels.
You can search for documents via the title, date, creator or comments. The content of the individual documents cannot be searched. Tip: use the search term “12.17” to find all documents dated December 2017.
To share documents with other individuals you first have to set up a link to the respective users. Use the following details to find other individuals under the “Individuals” tab:
You can share documents as soon as the link is activated. Click on the “Share” button to the right of the folder or label. The shared documents can be read by the other person; however they cannot delete anything or add further documents.
You can specify how other users can find you in Docsafe under Settings > User data.
You can set up automatic document transfer from your computer/laptop to your Docsafe. Copy files rather than moving them if you wish to keep them on your computer. Tip: Store a link to the upload folder in your Favourites.
You can find detailed information on this subject in the user manual.
|Note: If you delete a document in Docsafe, it is irretrievably erased and cannot be restored. If you do not need a document for the time being, you can create a separate folder such as “Old documents” and file it there.
You can view your personal @docsafe.ch e-mail address in your settings under “Safe data”. If you want to add documents to your Docsafe via e-mail, you can send e-mails with one or several attachments to your @docsafe.ch e-mail address from your own e-mail address. The attachments are displayed in your Docsafe,but the e-mail text is not saved. The heading of the e-mail attachment is used as the document name.