Customer Center E-Mail myCloud TV Network status Find a shop Contact
Customer Center E-Mail myCloud TV Network status Find a shop Contact

Paying bills

On this page:
Extend the payment period, pay in instalments, change the payment type and reactivate blocked connections.

Payment options

Free of charge

You receive eBills where you pay them, directly within your e-banking service. This has a number of benefits:

  • Simple: No typing in or scanning of payment slips. No errors. Reliable payment.
  • Secure: Only trustworthy invoices. No spam. No phishing.
  • Quick: Pay invoices on time. With one click. Or automatically - to save even more time.
  • Paperless: The eBill is settled directly in your E-banking account. By no longer receiving paper invoices, you are actively helping to protect the environment.

Free of charge

The amount to be paid will be debited automatically from your bank or post office account on the due date. You have the right to object within 30 days.

Please send the completed DD form direct to your bank.

Free of charge

Pay your Swisscom bill conveniently using e-banking or e-finance (PostFinance). Enter the reference number online and simply pay with the touch of a mouse button. All the required payment information is available in the Customer Center or the e-mailed bill. To avoid having to key in the payment data, simply copy the relevant data from the electronic paying-in slip and paste it into the appropriate e-banking or e-finance fields.

Free of charge

You can pay your Swisscom bill easily using your credit card or Twint. You can pay your bills with a VISA or MasterCard and also Twint in the Customer Center or on the My Swisscom app.


The fee for payments at the post office will be CHF 3.00 for Swisscom customers.


> Lost your payment slip?

Switching to paperless billing

Do you still receive your Swisscom invoice by post? It is easy to switch your payment method in the My Swisscom Customer Center or let us know your request directly by chat.


Change payment method now

Free of charge

Pay your bill directly and free of charge at your local Swisscom Shop. You can settle your invoice in cash, by Maestro, by credit card or TWINT. You don’t even need to bring your invoice with you.

Swisscom account data

Payment from a Swiss account:

Post office account: 87-693077-7

(IBAN: CH81 0900 0000 8769 3077 7)

Swisscom (Schweiz) AG
Alte Tiefenaustrasse 6
CH-3050 Bern

Payment from a foreign account:

Bank account: 298829-81

(IBAN: CH18 0483 5029 8829 8100 0)

Clearing: 4835

Swisscom (Schweiz) AG
Alte Tiefenaustrasse 6
CH-3050 Bern

Important: Please always quote the bill number or your telephone number in the payment reference line.

Paying later

Would you like to pay your bill later? Check in the Customer Center to see if you can extend the payment deadline.

To arrange an extension, go to the Customer Center under menu item "Bills and costs". Click the bill in question and select "Extend payment deadline".

If the "Extend payment deadline" link is not displayed, it will not be possible to extend the payment period. For each bill the payment period can only be extended once. You cannot extend the payment deadline for bills you agreed to pay in instalments.

Paying in instalments

Swisscom offers you the possibility to pay your bills in instalments. You can check in the Customer Center if an instalment plan is available for individual bills:

The followinng bills can be paid in instalments: 

  • Minimum instalment amount: CHF 50. –
  • The bills must not date back any further than 6 months
  • A maximum of 12 instalments can agreed

Reactivate blocked account

If you fail to pay your bills, your account will be blocked. You will notice this from the following

  • No phone reception.
  • You will hear the following message when you try to make a call: "Your connection has been blocked."
  • You will see the following message when you try to visit a web page: "Your connection has been blocked."

Activate a blocked connection in just a few clicks in the Customer Center. Click on "Reactivate connection" in the unpaid bill that lead us to block your connection and check if you can unblock your connection by paying your billl. You can pay directly by credit card or simply unblock it and pay within the next 7 days.


> Reactivating your account

After unlocking, it can take up to two hours until your connection is working again. This depends on system capacity and cannot be speeded up. If your mobile fails to work after being unblocked, switch it off temporarily to allow it to log back into the network.


> Forgotten your PIN?


What is Swisscom’s billing address and IBAN?

I can’t find my bill. What can I do?

Why haven't I received a bill yet?

Will I receive some form of confirmation after paying my bill?

What happens in the case of an unpaid bill?

Can my Swisscom bill be paid by a family member or acquaintance?

I am experiencing financial difficulties. What can I do?



Do you have questions concerning our products?

We will help you via telephone or chat.

Related help topics