Meta navigation

Pay my bill

Pay my bill

Pay bill later

If you want to pay your bill later, you can extend the payment period provided that

  • The bill expired a few days ago or
  • You have already received a reminder.

To arrange an extension, go to the Customer Center under menu item "Bills and costs". Click the bill in question and select "Extend payment deadline".



If the "Extend payment deadline" link is not displayed, it will not be possible to extend the payment period. You can only extend the payment period for each bill once.






Pay bill in instalments

Swisscom offers the option of payment by instalments. You need to meet various criteria to pay by instalments (amount, payment term expired, etc.) If the button “Create payment by instalments” is displayed in the Customer Center under Your Bill, you have the option to pay by instalments. Payment by instalments is not available otherwise.






Reactivate blocked account

If you fail to pay your bills, your account will be blocked. You will notice this from the following

  • No phone reception.
  • You will hear the following message when you try to make a call: "Your connection has been blocked."
  • You will see the following message when you try to visit a web page: "Your connection has been blocked."

Activate a blocked connection in just a few clicks in the Customer Center. Go to menu item "Bills and costs". Click the bill in question and select "Reactivate connection". You can pay your bill directly by credit card or simply unblock and pay the bill within 3 days.



After unlocking, it can take up to two hours until your connection is working again. This depends on system capacity and cannot be speeded up. If your mobile fails to work after being unblocked, switch it off temporarily to allow it to log back into the network.






Payment options


You receive e-bills where you pay them, directly within your e-banking service. This has a number of benefits:

Convenience: With e-banking, there is no need to spend time and potentially make mistakes keying in lengthy reference numbers, bill amounts or account information.

Speed: E-bills are paid in just a few clicks of the mouse

No paper: The e-bill is settled directly within your e-banking account. You no longer receive any paper
Control: You are responsible for checking the e-bill and rejecting it if there are any discrepancies
Security: E-billing is as secure as e-banking

Simply log into your e-banking or e-finance PostFinance account once and under E-bill, select Swisscom (Switzerland) Ltd. as the biller.


Swisscom account data

Payment from a Swiss account:

Post office account: 87-693077-7  (IBAN: CH81 0900 0000 8769 3077 7)

 

Payment from a foreign account:

Bank account: 298829-81     (IBAN: CH18 0483 5029 8829 8100 0)

BIC: CRESCHZZ80A
Clearing: 4835


Recipient:
Swisscom (Schweiz) AG
Alte Tiefenaustrasse 6
CH-3050 Bern

Important: Please always quote the bill number or your telephone number in the payment reference line.