Even simpler and more secure: with eBill, there’s no more manual data entry. Instead, your Swisscom bill goes directly to your e-banking account, where you can check the bill and authorise payment at the touch of a button. Simply activate eBill for your E-banking/E-Finance account.
With direct debit, your Swisscom bill is paid automatically. The amount is debited directly from your bank or post office account on the due date without you manually having to authorise payment. You have the right to object within 30 days.
You can register for direct debit in the My Swisscom Customer Center. You will need a Swisscom Login for this.
Don’t have a Swisscom Login?
Complete this form to register.
A flat-rate charge of CHF 3.– (CHF 3.50 from 1.1.2021) applies for paying your Swisscom bill at a Swiss Post counter. If you would like to pay your Swisscom bill in person, you can also do this at a local Swisscom Shop. This service is free of charge and you do not need to bring your bill with you.
To receive your bill electronically in future, please change your payment method in the My Swisscom Customer Center.
You can set up payment by instalments for your Swisscom bill in the My Swisscom Customer Center. To do this, go to the "Bills and charges" menu item and select "Create payment by instalments" for the bill in question. If the "Create payment by instalments" link is not displayed, payment in instalments is not possible. To be able to pay in instalments, the instalment amount must be at least CHF 50.– and the bills must not date back any further than 6 months. A maximum of 12 instalments can be agreed.
If you are unable to pay your bill on time, you can set up an extended payment period in the My Swisscom Customer Center. To do this, go to the "Bills and charges" menu item and select "Extend payment period" for the bill in question. If the "Extend payment period" link is not displayed, it will not be possible to extend the payment period.
You can only extend the payment period for each bill once and no extension can be agreed if you pay your bill in instalments. For additional options if you are experiencing financial difficulties, please contact Swisscom directly.
If you fail to pay your bills, your account will be blocked. You will notice this because
You can reactivate a blocked account in a just a few clicks in the Customer Center. To do this, go to the "Bills and charges" menu item, click the bill in question and select "Unblock connection". If the button is enabled, you can pay your bill directly by credit card or unblock the account first and pay the bill within the next 7 days. You will be charged CHF 40.– for unblocking.
After unlocking, it can take up to two hours until your connection is working again. This depends on system capacity and cannot be accelerated. If your mobile phone fails to work after being unblocked, switch it off temporarily to allow it to log back into the network. Note that you may need to enter your SIM PIN when switching on the phone.
Payment from a Swiss account:
Post office account: 87-693077-7
(IBAN: CH81 0900 0000 8769 3077 7)
Swisscom (Schweiz) AG
Alte Tiefenaustrasse 6
Payment from a foreign account:
Bank account: 298829-81
(IBAN: CH18 0483 5029 8829 8100 0)
Swisscom (Schweiz) AG
Alte Tiefenaustrasse 6
Important: Please always quote the bill number or your telephone number in the payment reference line.
You will usually receive a paper bill in the middle of the month. You can view your bill in the the My Swisscom Customer Center and My Swisscom app at any time from the 6th of the month. It is possible that your bill may be a few days late.
If your Swisscom bill is less than CHF 100.–, you will only be sent a paper bill every 2 months.
If you pay your bill by credit card, you will receive a receipt by e-mail; if you pay in the Swisscom Shop you, will receive a printed receipt. There is no confirmation for the other payment methods. You can check the current status of your bill at any time in the My Swisscom Customer Center.
If you fail to pay a bill, Swisscom will contact you by post, e-mail or SMS. If, following a reminder, the bill is still not paid by the extended deadline, your services (mobile, fixed-line telephony, Swisscom TV and Internet) will be suspended. If you have an insurance contract with us for your phone or tablet or an Easy Insurance product, the insurance coverage will also be suspended until outstanding premiums are paid. You will be charged CHF 40.– for unblocking.
You can authorise a nominated person to pay your bill in the My Swisscom Customer Center. To do this, go to "My Profile" > Details & Settings" > "Authorisations". Here, you can choose whether to allow the person to view the bill or also the itemised statement. To pay the bill, they only require authorisation to view the bill.
If you would like to pay the bill of a family member or acquaintance but exceptional circumstances mean you have no access, contact Swisscom.