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Paying bills

On this page:
E-banking, electronic invoicing, direct debit or more – discover more about the payment methods available and how you can pay your bills.

Payment options

E-Banking (free of charge)

eBill (free of charge & recommended)

Direct debit DD (free of charge)

Credit card & Twint (free of charge)

Swiss Post counter (charge applies) & Swisscom Shop (free of charge)






Pay bill in instalments

You can set up payment by instalments for your Swisscom bill in the My Swisscom Customer Center. To do this, go to the "Bills and charges" menu item and select "Create payment by instalments" for the bill in question. If the "Create payment by instalments" link is not displayed, payment in instalments is not possible. To be able to pay in instalments, the instalment amount must be at least CHF 50.– and the bills must not date back any further than 6 months. A maximum of 12 instalments can be agreed.

 

> Set up payment by instalments






Pay bill later

If you are unable to pay your bill on time, you can set up an extended payment period in the My Swisscom Customer Center. To do this, go to the "Bills and charges" menu item and select "Extend payment period" for the bill in question. If the "Extend payment period" link is not displayed, it will not be possible to extend the payment period.

 

You can only extend the payment period for each bill once and no extension can be agreed if you pay your bill in instalments. For additional options if you are experiencing financial difficulties, please contact Swisscom directly.

 

> Extend payment period






Reactivating a blocked account

If you fail to pay your bills, your account will be blocked. You will notice this because

  • You no longer have phone reception.
  • You will hear the following message when you try to make a call: "Your connection has been blocked."
  • You will see the following message when you try to visit a web page: "Your connection has been blocked."

You can reactivate a blocked account in a just a few clicks in the Customer Center. To do this, go to the "Bills and charges" menu item, click the bill in question and select "Unblock connection". If the button is enabled, you can pay your bill directly by credit card or unblock the account first and pay the bill within the next 7 days. You will be charged CHF 40.– for unblocking.

 

> Activate your account

After unlocking, it can take up to two hours until your connection is working again. This depends on system capacity and cannot be accelerated. If your mobile phone fails to work after being unblocked, switch it off temporarily to allow it to log back into the network. Note that you may need to enter your SIM PIN when switching on the phone.






FAQs

What are the Swisscom account details (billing address and IBAN)?

I can’t find my bill. What can I do?

I want to stop receiving paper bills. What can I do?

Why haven’t I received a bill yet?

Will I receive some form of confirmation after paying my bill?

What happens in the case of an unpaid bill?

Can my Swisscom bill be paid by a family member or acquaintance?






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