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Returning ordered items, Internet-Boxes and TV-Boxes

Returning equipment

Returning ordered products

Should an ordered item fail to meet your requirements, you can send it back within 14 days free of charge. Place the item in the original packaging and use the enclosed return slip.

 

If you receive a faulty item, please return the product you ordered as soon as possible using the enclosed return slip.

 

You can check the different options for returning items here.


Returning Internet-Boxes and TV-Boxes

 

Internet-Box

If you no longer need your Internet-Box, you are welcome to return it to Swisscom. Depending on the model and condition of the Internet-Box, it will either be refurbished for another customer as a replacement device or properly disposed of. We will of course delete all of your customer data. Your Internet-Box can be returned via one of over 800 Päckli Punkt locations, by post or by using the pick@home service.

Swisscom TV-Box

If you have a second-generation Swisscom TV-Box (HD), it is not your property. If you no longer need it, you must return it to Swisscom. Your TV-Box can be returned via one of over 800 Päckli Punkt locations, by post or by using the pick@home service. If you have purchased a latest-generation Swisscom TV-Box (UHD), it belongs to you. If you no longer require it, you can return it if you prefer. Swisscom can refurbish the TV Box and give it to another customer as a replacement device. If you no longer require a first-generation Swisscom TV-Box you can also choose whether you want to keep it or return it to Swisscom.

Returning your old mobile phone

If you have an old mobile phone at home that you no longer need, you can return this to a Swisscom Shop. Either sell it through Mobile Bonus or donate it through Swisscom Mobile Aid.




Ways to return

 

Päckli Punkt

Items that you have ordered or devices you no longer need can be returned free of charge at one of over 800 Päckli Punkt locations in Switzerland, allowing you to take advantage of extended opening hours. You can return your package in the evening, at the weekend or on public holidays at selected locations.

Simply attach the prepaid return label to the package (only when returning ordered items) and bring it to one of the following local Päckli Punkt locations:


Swiss Post

You may also return the items you have ordered free of charge by post. Proceed as follows:

Ihre bestellten Artikel können Sie selbstverständlich auch per Post kostenlos zurücksenden. Gehen Sie dazu wie folgt vor:


  1. Place the goods in the original packaging.
  2. Attach the prepaid return label to the package.
  3. Return the equipment that is no longer needed to us by post.
  4. Obtain a receipt for the return.

pick@home

Would you like us to collect your returns from your home or another address, such as the office? Then use the pick@home service, which is provided to you free of charge by Swiss Post.

 

Click on the consignment number corresponding to your return slip and register your collection request with pick@home.

 

Consignment numbers beginning with 99.60.012750

Consignment numbers beginning with 99.34.147462

Möchten Sie Ihre Rücksendungen zu Hause oder an einer anderen Adresse, z.B. im Büro, abholen lassen? Dann nutzen Sie den für Sie kostenlose Dienst pick@home der Post.

Klicken Sie auf die folgende Sendungsnummer, welche Ihrem Rücksendeformular entspricht und melden Sie Ihren Abholwunsch bei pick@home an.

Sendungsnummer beginnend mit 99.60.012750

Sendungsnummer beginnend mit 99.34.147462

  1. Select your preferred collection date and place.
  2. Enter the consignment number from the return label.
  3. Attach the prepaid return label to the parcel.
  4. We will send you an order confirmation by e-mail or SMS.

The return label is always enclosed with the item. If you cannot find it, please contact us.

 
Die Rücksende-Etikette liegt jeweils beim bestellten Artikel bei. Wenn Sie sie verloren haben, kontaktieren Sie uns.

The return label is always enclosed with the item. If you cannot find it, please contact us.







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