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Swisscom TV remote control

On this page:
Functions, user manuals, help with replacing batteries and solutions for function problems with the Swisscom TV remote control.

Functions



Swisscom TV remote control

To get more information about the buttons on your remote, click on the blue plus in the picture.

Swisscom TV remote control

To get more information about the buttons on your remote, click on the blue plus in the picture.



Replacing your remote control

If your remote control is faulty (damage caused by dropping etc.), please contact our customer service. You cannot purchase a remote control in the Swisscom Shop or the Swisscom Online Shop.






LED lights up/no response

   

The LED on the remote control usually lights up white when you press a button.

 

Flashing red 5 times

The TV-Box is not within range of the remote control. Move closer to the TV-Box.

The TV-Box does not have power. Check if the TV-Box is plugged into a socket.

The TV-Box needs to be rebooted for technical reasons. Reboot the TV-Box.


LED is red when you press a button

The remote control is not connected to the TV-Box.  Reconnect the remote control to the TV-Box.

LED is red every tenth time you press a button

  Lights up white permanently

No LED/remote control does not respond

The batteries are (almost) done.  Change the remote control batteries.

Your remote control is also available as an app

Use your smartphone as a remote control with the TV Air app remote control function. You can find the remote control under "Home", at the top right.






 

Change batteries


  • Put your thumb on the gap
    Push the cover away from you with light pressure

  • Insert the batteries





 

Pair remote control


  • Press the OK button on your Swisscom TV remote

  • Turn off your TV Box with the flip switch on the back and turn it on again after a few seconds.

  • If the remote control still isn't working, reconnect the TV B ox to the Swisscom TV remote control:

    Press the TV Box's WPS button for 3 seconds and then release it.

  • As soon as this screen appears on your TV, press the OK button on the Swisscom TV remote control. 
    The LED will now blink white until the remote control is connected. 






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