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Customer Center E-Mail TV myCloud Find a Swisscom shop Contact

Swisscom TV remote control

On this page:
Functions, user manuals, help with replacing batteries and solutions for function problems with the Swisscom TV remote control.

Functions


Swisscom Box remote control

To get more information about the buttons on your remote, click on the blue plus in the picture.

 

Not your remote control? Switch to the voice command remote (UHD)remote without voice search (HD).



Swisscom TV remote control

To get more information about the buttons on your remote, click on the blue plus in the picture.


Swisscom TV remote control

To get more information about the buttons on your remote, click on the blue plus in the picture.



Replacing your remote control

If your remote control is faulty (damage caused by dropping etc.), contact our customer service team. You cannot purchase a remote control in the Swisscom Shop or the Swisscom Online Shop.






LED lights up/no response

LED does not light up

Replace the batteries. More information

 

You can also check the battery level by going to the main menu (Home) > top-left menu > System information > Remote control.

LED turns red when pressed

Reconnect the remote control:

 

  1. Switch the Swisscom Box off and back on again after a second.
  2. Wait for the Swisscom Box to restart completely (TV picture appears).
  3. Hold down the WPS button on the Swisscom Box for 3 seconds.
  4. Once this screen appears, press OK on the Swisscom remote control. The LED will now flash white until the remote control is paired.

LED lights up white

If the remote control is not working despite the LED turning white when you press any button, check the following:

 

  1. Ensure that you are using the correct remote control, not one belonging to a different Swisscom Box.
  2. Switch the TV-Box off and on again using the button on the side. Wait for the TV picture to appear.
  3. If this does not help, hold the blue remote control button down for 3 seconds. The remote control will restart.

   

The LED on the remote control usually lights up white when you press a button.

 

Flashing red 5 times

The TV-Box is not within range of the remote control. Move closer to the TV-Box.

The TV-Box does not have power. Check if the TV-Box is plugged into a socket.

The TV-Box needs to be rebooted for technical reasons. Reboot the TV-Box.

LED is red when you press a button

The remote control is not connected to the TV-Box.  Reconnect the remote control to the TV-Box.

LED is red every tenth time you press a button

  Lights up white permanently

No LED/remote control does not respond

The batteries are (almost) done.  Change the remote control batteries.


The remote control as an app

Use your smartphone as a remote control with the TV Air app remote control function.







 

Change batteries

Hold the remote control 
Place your thumb on the battery slot
Remove the cover 
Gently slide the cover off
Insert the batteries





 

Pair remote control

  • OK button 
    Press the OK button on your Swisscom TV remote control
    Switch off 
    Use the On/Off button on the back of the box to switch off your Swisscom Box and then switch it back on a few seconds later.
  • Reconnect 
    If the remote control no longer works, reconnect the TV-Box to the Swisscom TV remote control: hold down the WPS button on the Swisscom Box for 3 seconds. 
    Confirm 
    Once this screen appears, press OK on the Swisscom remote control. The LED will now flash white until the remote control is paired.





Tips on fast operation

Your Swisscom TV remote control can do more than just change the channel and adjust the volume. Get tips to help you access your choice of content as quickly as possible.

 

Find out more






 Support

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