The Voice Assistant with your Swisscom Box can respond to your voice commands and answer your questions. Say “Hey Swisscom” to activate the assistant and the Box will then follow your commands or give you an answer.
You can use your Swisscom Box Voice Assistant to operate your TV and select TV programmes. Note that your TV requires HDMI-CEC and the function must be activated on your TV set.
The Swisscom Box can follow a range of commands.
You can use the following voice commands to select music programmes:
Would you like a news update from Bluewin or weather information from search.ch? Give the following voice commands:
You can also use the Voice Assistant to control the Smart Home devices and scenarios that you manage in the Swisscom Home app. You can use the following voice commands, for example:
To do this, you will need to activate this particular voice assistant skill in the Swisscom Home app.
You can also use voice commands for other services, such as querying the WLAN password and accessing myCloud photos. New features are being added continually.
The first time you start up your Swisscom Box, the microphones in your TV-Box are automatically deactivated. The Swisscom Box will therefore not respond to the “Hey Swisscom” activation phrase.
To activate the microphones and Voice Assistant on your Swisscom Box, proceed as follows.
Your Swisscom Box is designed to recognise the activation phrase "Hey Swisscom” when the Voice Assistant is activated. The Swisscom Box will listen to spoken commands given immediately after activation for up to 7 seconds. This is also indicated by the 5 green illuminated LEDs on the front of your Swisscom Box.
If the Voice Assistant is not responding to your voice commands, check that the microphone is switched on. Speak in clear, short sentences. The Voice Assistant can understand you best if you are close to the Box.
Also make sure that the Box is set up in a clearly visible position so the microphones can pick up your voice commands. If you place the Swisscom Box inside a TV cabinet, you will only be able to give your voice commands via the remote control.
Go to the ‘Video and Audio’ tab in your Swisscom Box settings (access via the Home button and the cogwheel in the top left). Change the ‘Audio/Sound’ settings from ‘Surround Sound’ to ‘Stereo’.
If the problem persists, change the position of the Swisscom Box. Make sure that the Swisscom Box is not positioned directly in front of the soundbar or TV speakers.
There is no way for Swisscom to activate the microphones of your Swisscom Box or remote control autonomously. This means that no voice recordings will be transferred to Swisscom if the microphone is switched off.
German, French, Italian and English – depending on your menu language.
The Voice Assistant also understands Swiss German, but not in its initial setting. If you would like to give commands in Swiss German, you will need to adjust the voice recognition settings in Settings > Voice Assistant > Voice Recognition Language.
The Voice Assistant cannot currently be used with Centro Business. All other Swisscom routers (Internet-Box 3, Internet-Box 2, Internet-Box Plus and Internet-Box Standard) support the Voice Assistant.
The Voice Assistant works best if you are close to the Swisscom Box. Speak clearly and distinctly in short sentences. Pause briefly between “Hey” and “Swisscom” when you say the activation phrase “Hey Swisscom”. Avoid background noise where possible.
When the activation phrase has been recognised, words that are spoken in the following seven seconds (max.) are transmitted to Swisscom.
TV or music sounds emitted through the Swisscom Box are filtered out, allowing the Box to register your voice commands even if the TV is on. However, other background noise should be avoided if possible as this can affect voice recognition.
No, it is currently not possible to change the voice.
Yes, the microphone switch on the right-hand side of the Swisscom Box is used to switch the installed microphones on and off. If this switch is 'off', the microphones are isolated electrically and the Voice Assistant is deactivated. This also means that the Swisscom Box cannot hear anything and therefore cannot respond to the “Hey Swisscom” activation phrase.
Pressing this button cancels ongoing voice interaction and stops the voice command being executed.
When you use the Voice Assistant, your spoken commands and questions will be transmitted to and recorded by the Swisscom TV platform. These voice recordings are processed by a ‘voice and intent recognition system’ so that your voice commands can be executed. Swisscom processes your voice recordings in order to improve and further develop the voice and intent recognition of the Voice Assistant. The types of processing that may be involved include collecting, storing, managing, transmitting, deleting and accessing voice recordings. The voice recordings are processed by automatic and non-automatic means. When processing for the purpose of improving and developing the Voice Assistant, the voice recordings will not be analysed with relation to personal information.
Not as a matter of course. In addition to the automated transcription (transfer of the recording to text), individual voice recordings will only be (subsequently) listened to, transcribed and classified by Swisscom employees or compared with the automatically generated transcription if you give your express consent. This will only be done for the purpose of improving and further developing the voice and intent recognition system, especially the recognition of Swiss German dialects.
Swisscom is continually improving and further developing the Voice Assistant capabilities. Individual voice recordings may be listened to, transcribed and classified by Swisscom employees, or compared with automatically created transcription for this purpose. You can specify in the Voice Assistant settings on your Swisscom Box if you do not consent to your voice recordings being processed by humans.
If you do not request the deletion of your voice recordings, they will be stored for a maximum of 5 years. Note, however, that they will not be stored for any longer than required for the provision of the service and for the improvement of the voice and intent recognition of the Voice Assistant as well as for its further development. If the records are no longer needed for the intended purposes, they will be irrevocably deleted.
The voice recordings are processed by Swisscom exclusively in Switzerland as well as by selected partners in Switzerland and the EU. Any processing of your voice recordings by humans for the purpose of improving and further developing the Voice Assistant will be restricted to Swisscom employees.
You have the right to receive free, written information at any time about our processing of your personal data and to request its deletion. You can send your request for information in writing with a copy of your identity card or passport.