Bluewin e-mail: new terms and conditions

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Swisscom has amended the terms and conditions for Bluewin e-mail. Find out more about the changes relating to additional password protection, adverts and account deactivation.

Adverts in Webmail

In line with the new Terms and Conditions, you will only see adverts in your Webmail(opens in new tab) inbox if you use Bluewin e-mail for free or do not pay for it separately. You will not receive advertisements through your e-mail program or app, such as Windows Outlook or Apple Mail.

You may see advertising banners at the top of the page and advertisements above the first e-mail in your inbox. They are clearly identified as advertisements to ensure that they are not confused with spam e-mails.

If you do not wish to see adverts, you can use your e-mail program or app (Windows Outlook or Apple Mail) to access your Bluewin e-mail. Go to instructions

You cannot deactivate or change the way the adverts are displayed in Webmail.

What will change for you?

Swisscom has amended the terms and conditions for Bluewin e-mail. The new terms and conditions include the following points:

  • The spam filter protects you from unwanted e-mails and is activated by default. Swisscom can use anonymised reports about spam e-mail to improve the spam filter. How the spam filter works
  • For security reasons, Swisscom may require you to use additional security factors to protect your password, such as two-factor authentication.  In addition to the user name and password, you will also be asked for an SMS code that will be sent to your registered mobile number.
  • If you use Bluewin e-mail free of charge or do not pay for it separately, you may receive advertisements in your inbox. However, this will only happen if you access your Bluewin e-mails through a web browser (Webmail(opens in new tab)). You will not receive advertisements through your e-mail program or app, such as Windows Outlook or Apple Mail.
  • The e-mail products are available without using other Swisscom products or as an option with a Swisscom Internet subscription.
  • Swisscom can deactivate e-mail accounts without prior notice or compensation if they have not been accessed for more than 12 months.


"Inactive" means that the account has not been accessed for more than one year. However, if you have set up Bluewin e-mail on your mobile phone or computer (e.g. with Outlook or Apple Mail) or log in via webmail, the account remains active – even without sending or receiving e-mails. If you have set up automatic forwarding to another e-mail address, this also counts as activity.

If your password complies with basic security rules, then your login will not change. In the event of unusual login attempts, Swisscom can require the use of additional security factors such as two-factor authentication.

If you report spam e-mail, Swisscom can forward your anonymised report to specialist companies for analysis in order to combat spam and malware. This helps to constantly improve the detection of fraudulent content.

Any questions?

Share your questions in the Swisscom Community.

Go to Community(opens in new tab)