Callfilter spares you the hassle of unsolicited cold calls. It automatically blocks incoming calls from numbers on a list that is continually updated using specific criteria. This service is for free.
With Callfilter activated, you can create your own list of blocked numbers. To do this, select on My Swisscom (Customer Center) ‘Manually block and enable numbers’ in the ‘Related topics’ tile. You can add up to 200 numbers and update your list at any time. If you would like to block calls from a particular canton or country, please enter the dialling code in question followed by an asterisk (for example, England with international prefix +44 12*).
You can also block numbers right on your phone. Please note that these call barring can only be reversed in My Swisscom.
The mode Do not disturb allows you to mute calls, alerts and messages, so you won’t be disturbed during holidays, important appointments or when driving. Go to your mobile settings to activate the mode manually or to specify a time period. Most devices also allow you to determine who you wish to block or allow to contact you and when.
Next to annoying calls with Mobile you can also block unsolicited SMS. Extra care should be exercised when you are requested to send back a SMS or call a number. In particular, this is true if you do not know the company behind the advertising SMS.
If you do not want to receive further advertising SMS from a company, you can cancel them thusly:
Additional advice on protecting yourself from unwanted calls is provided below:
Regardless of call blocking, the emergency number 144 is always available. General services and emergency numbers can be called even when blocking is activated.
To block SMS/MMS short numbers and Swisscom Pay for adult entertainment, go to the ‘Block mobile payment’ tile in My Swisscom and select the ‘Manage settings’ button. Here you can define which services you wish to block.
For persons under 16 years of age, access to value-added services (mobile payment and adult entertainment via SMS/MMS and Swisscom Pay) is automatically blocked due to statutory protection of minors requirements. The block is lifted when the person reaches their 16th birthday. Before that, the legal guardian can have mobile payment unblocked by Swisscom via 0800 800 800.
If you block all value-added services, you will no longer be able make payments via your mobile bill through Swisscom Pay and SMS short numbers.
You can report unwanted advertising calls immediately by adding the caller's number to the activated Callfilter blacklist (fixed network or mobile). This prevents you receiving any further calls from this number. It also provides important information to Callfilter, which then processes it further. If legitimate calls are blocked by Callfilter, you can also unblock them in My Swisscom or in Swisscom Cockpit and report them to us.