The following numbers are usually blocked:

  • Callers who do not respect the requisite level of transparency (purpose of call, company name, phone number, etc. not displayed)
  • Callers who ignore the asterisk system in directories
  • Callers who call at inappropriate hours (before 8 am or after 8:30 pm on weekdays, before 9 am or after 4 pm on Saturdays, or on Sundays and public holidays).
  • Callers who call a customer more than once within a day
  • Aggressive marketing calls (e.g. dubious sales tactics)
  • Calls from numbers with an invalid format
  • Numbers that many Swisscom customers have placed on their individual blacklists
  • Numbers that many customers have designated as unwanted

 

The Callfilter does not usually block the following numbers:

  • Calls that adhere to the code of conduct of the industry association for call centres (CallNet.ch), including respect for the asterisk system and no calls at inappropriate hours.
  • Calls from serious survey institutes which adhere to industry standards and are not advertising calls
  • Calls from official bodies such as the Federal Statistical Office
  • Calls from firms which contact their customers using different numbers than those used for advertising calls