Enterprise Telephony app
With the Enterprise Telephony App, you can continue to make calls outside the office using your business landline number, but via your smartphone or laptop.
Setting up the app
Download the Enterprise Telephony app on your device and simply follow the instructions:
On PC/laptop
macOS
macOS 14 or later
Windows
Windows 11 or later
(Windows 10 not supported)
On smartphone/tablet
iOS
iOS 16 or later
Android
Android 11 or later
Video instructions
Setting up ports & VoIP
Activating users and inviting employees
For employees to be able to use the Enterprise Telephony App, the company administrator must first activate the user and then invite them.
To the instructions(opens in new tab)
Invite employees(opens in new tab)
Using Enterprise Telephony
We explain the most important functions of Enterprise Telephony:
First steps with Enterprise Telephony
Use with headset
Headsets with an integrated microphone are recommended as they filter out distracting background noise.
Make emergency calls
Emergency calls with the Enterprise Telephony app are initiated using your mobile phone’s regular call function. Please use the regular call function on your smartphone or a local fixed-line telephone for emergency calls.
Overview of all functions
Synchronize with Microsoft Teams
Go Integrator Cara synchronises call status and contacts between Enterprise Telephony and Microsoft Teams.
Changing the password/forgotten password
Select your product on the "forgot password(opens in new tab)" page and follow the process to reset your password.
Problems & solutions
Is Enterprise Telephony not working as it should? Here you will find solutions to solve the problem.
Improve voice quality
- Switch on mobile data for your device.
- Deactivate all energy-saving modes and data-saving settings.
Connection problems
For Smart Business Connect and Enterprise Connect Hosted PBX customers:
In many places, the network quality of the WLAN or mobile data network is insufficient for real-time communication. This is reflected in poor voice quality, inaccessibility or dropped calls. In such cases, the BroadWorks Anywhere or Remote Office features of the Enterprise Telephony app offer a good alternative.
WLAN
Ensure that your WLAN network is professionally and optimally configured to use the app. If the Access Points are configured incorrectly or not optimally positioned, you may experience quality problems during calls (dropped calls, lack of audio connection, number unobtainable, etc.) If you have poor WLAN reception, switching to the mobile network can improve it.
FAQs
On how many devices can I use the Enterprise Telephony app simultaneously?
You can be logged onto 2 devices simultaneously. As soon as you log onto a third device, you will be logged out of the other two devices.
Can I use the Enterprise Telephony app without a SIM?
Yes, you can use the Enterprise Telephony app without a SIM on a smartphone or tablet. All you need is a stable WLAN connection.
Will I incur roaming costs when using Enterprise Telephony abroad?
Yes, if your mobile subscription does not include data or you have used up your data allowance, you will be charged. If you only use the Enterprise Telephony app over a WLAN, usage abroad is free.
Does Enterprise Telephony also work in virtual desktop or remote desktop environments?
No
Does the app collect personal data?
For support and analysis purposes, personal data that you upload for support and troubleshooting may be collected by Swisscom and stored for a maximum of 30 days before being permanently deleted.
Overview of all functions
Choose your support option
Möchten Sie etwas bestellen? Wir beraten Sie
Manage your products, services and data directly in your account.
Open My Swisscom(opens a new window)
The digital assistant Sam helps you with questions about your Swisscom products.
Start ChatGet personal help from experienced Swisscom customers.
Go to help
