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My phone number

Phone numbers and phone book entry

Additional phone number(s)

Residential customers with an All IP subscription (e.g. inOne home or SwisscomLine basic), with the exception of SwisscomLine plus, can activate one of the following options:

  1. “Second phone number” option: for residential customers with All IP (e.g. inOne home with fixed network).
    You can use a total of 2 phone numbers and hold 2 calls at the same time.
    You can choose this option when you place your order or subscribe to it later online in the Customer Center. Select your telephony product and the “Adjust telephony options” link.

  2. “2 additional phone numbers“ option: for residential customers with SwisscomLine basic:
    You can use a total of 3 phone numbers and hold 2 calls at the same time. This option can be subscribed to directly when you place your order. Please contact us if you want to add this option later.

 


Please contact us if you need more than 2 phone numbers or want to hold more than 2 calls at the same time.


To assign phone numbers to devices, enter http://internetbox.home or 192.168.1.1 in your browser and log in. You can choose which phone number is displayed to the call recipient and which phone number rings out on which device in the telephony settings. Please note that you only have access to these settings when your home network is connected to your Internet-Box.





How to make or forward internal calls

If you have several phones, you can make internal calls for free. You just assign an internal number to each phone in the web portal (http://internetbox.home or 192.168.1.1). You don't need several phone numbers for this service.

 

Example: Assign the number 201 to your handset in the living room. You can then dial the internal number 201 on the handset in the bedroom to ring your phone in the living room.

 

You can also forward an external call to another internal handset. Proceed as follows:

  1. Access the menu options during the call
  2. Select “Forward” or press “OK”.
  3. Select an internal number (e.g. 204)
  4. Forward the call

Calls can be forwarded from HD-Phone to HD-Phone and from HD-Phones to a phone connected to the Internet-Box telephone line 1 or 2. No other internal forwarding, for instance to a Yealink T46G IP-Phone, is possible.


Enter http://internetbox.home or 192.168.1.1 in your browser and log in to assign internal phone numbers. You can assign the phone numbers of your choice within the telephony settings. Please note that you only have access to the web portal when your home network is connected to your Internet-Box.




   



Entry in the local.ch phone book

Would you like people to be able to look you up in the public phone book? An entry in the official local.ch directory ensures your phone number and address are listed in both the printed and electronic phone book. You can register your number and address online and edit or add to the entry at any time (e.g. when you change address, get married, have children etc.).

 

To prevent your address from being shared with third parties, go to the Customer Center and prohibit the address update. This ensures that your address data is only updated within Swisscom.






   

Suppressing phone numbers

If you want to prevent your fixed network number or name being displayed to the call recipient, you can suppress your phone number. You will then appear to the call recipient as an anonymous caller.


If you wish to set this permanently for your fixed network phone, please go to the Customer Center. To suppress your number for one call, enter *31, then the call recipient’s phone number, followed by # (e.g. *310449999999#). This additional service is free.


If you wish to suppress your mobile phone number, enter *31#. You can deactivate the service again by entering the code #31#.


Alternatively, you can change the settings directly on your mobile phone. The device manual shows you how to suppress the mobile number on your device. If your device is not listed, try using the manual for an earlier or later model.

Please note: Some call recipients do not allow anonymous calls. In this case, you will be unable to contact this person as long as you suppress the phone number.






Your contacts in the main phone book

If you have a cordless HD-Phone you can access your contacts in the main phone book from various handsets. Enter http://internetbox.home or 192.168.1.1 in your browser to manage your contacts. Please note that you only have access when your home network is connected to your Internet-Box.

 

The Home app also lets you transfer your contacts from your smartphone to the Internet-Box phone book. The phone book is automatically saved in the Swisscom network and is restored to the default setting following a router change or reset.

 

You can also carry out the following functions in the phone book menu on your HD-Phone handset:

 

  • Delete entire phone book
  • Synchronise the Internet-Box main phone book with the handset
  • Enter a new name and number
  • Search for a contact

The main phone book cannot be used with analogue or SIP phones.






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