Setting up parental controls

On this page:
Protect your children and young people by blocking adult entertainment on mobile phones and the TV or by setting Internet surfing times.

On your mobile phone

By default, Swisscom blocks access to value-added services for all children and young people under 16 years of age to meet statutory protection of minors requirements.  

This block is automatically deactivated on the child’s 16th birthday and can be reactivated in My Swisscom. Before that, the legal guardian can have 0900 and 0901 numbers as well as mobile payment via 0800 800 800 unblocked by Swisscom.

On your Internet-Box

The parental control function lets you set surfing times per device and weekday. You can select age-appropriate surfing times.

Option 1 on 2

Activating via the Home app

The Home app lets you set up and manage the settings for your Internet-Box on the move, including parental controls (not available for customers with Internet-Box light).

Option 2 on 2

Web portal activation

  1. Log into the Web portal by entering http://internetbox.home or into your Internet browser. Please note that you only have access to the Web portal when your home network is connected to your Internet-Box.
  2. You will find parental controls in the overview on the left-hand side under Applications.
  3. Choose Parental control and select the On/Off slider to enable parental controls for the required device.
  4. To define a start and end time for Internet usage, go to the detail view of the device and choose a weekday by clicking on the timeline, hold down the mouse button and drag to the left or right as required.
  5. Confirm with “Save”. From now, the device will only be able to access the Internet via LAN or WLAN during the times you have set.

Internet Security

Would like you to benefit from additional parental controls? Internet Security protects your children with a subject filter before they access undesirable or dangerous websites.

On your TV set

The protection of minors function enables you to prevent children and young people from accessing or renting certain channels, programmes and films.

Instructions: Activate the protection of minors function on the TV

  1. Select the Home button on your Swisscom blue TV remote control.
  2. Go to the settings – small cogwheel top left.
  3. Select the tab «Account» (for the Swisscom Box / UHD Box) or «Parental and Cost Control» (for the HD Box)
  4. Select the protection of minors function
  5. Set the desired minimum age and confirm your selection by saving it.
  6. In the future, to watch programmes classified above the age restriction, you will always need to enter the protection of minors pin that you have selected.

    Reset parental control PIN



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