Have you made an appointment with one of our service engineers? This appointment is binding. Has the malfunction already been rectified or are you not available? Please let us know on 0800 800 800 at least 4 hours in advance. This will prevent our service engineer making an unnecessary journey and ensure that you do not have to pay our CHF 80.- service fee.
If the cause of the fault is on the Swisscom network (including the fibre-optic socket), we will bear the costs of rectifying the fault.
If the cause of the fault is on your home network or private infrastructure, our service engineer will be happy to deal with it. You will be charged for this service. The service engineer will only be able to tell you the exact cause and costs after inspection in your home.
His time is billed at the following rates:
Home Network / Private Infrastructure
Material: Material is replaced free of charge if the warranty applies or a hired device is being exchanged.
You will be billed for all costs in the case of damage due to fire/natural disaster or water.
Special case: basic service provision
As a Swisscom Line basic or plus subscriber, the service engineer’s visit will not be billed to you if the fault is caused by a defective Internet-Box light* which needs to be replaced.
Many settings can be performed easily online in My Swisscom, so have your Swisscom Login with user name and password at the ready for the service engineer.
Your service engineer can provide support for the following issues: