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VPN connection

On this page:
Setting up a VPN connection and surfing securely in public WLAN networks. 

What is VPN?

With VPN (Virtual Private Network), you can access your Internet-Box via an encrypted channel at home and away:

  • secure surfing in a public WLAN
  • Device configuration
  • Secure access to your data





Activation and setup

To use the VPN, you have to activate it once on your Internet-Box and set it up on your device (computer/laptop or smartphone/tablet). Internet-Box 2 and 3 support three connections at the same time. Three VPN users have to be created for this. Only one connection is permitted for each user.

Note: Only one VPN connection can be set up with Internet-Box plus. At http://internetbox.home or 192.168.1.1, you will see which product you are using. Please note that you only have access when your home network is connected to your Internet-Box.


Schritt 1

Activate VPN on the Internet-Box

Type http://internetbox.home or 192.168.1.1 into your Internet browser and log in.

Internet-Box webportal
Activate VPN on the Internet-Box
  1. Select “Applications” in the menu.
  2. Go to expert mode.
  3. Swipe the slider below the “VPN server” application.
  4. Enter your personal access data.
  5. Save your entries.

Tip: use the DynDNS Dienst service to ensure a long-term VPN connection.


Step 2

Set up VPN on your device

In the settings, select General > VPN > Add VPN. Then follow the step-by-step instructions on the screen.

Set up VPN iPhone
Set up VPN iPhone
  1. Select “L2TP” as the VPN protocol.
  2. Enter a name for the new VPN connection.
  3. Enter your VPN user name from the Internet-Box web portal.
  4. Enter your previously set VPN password.
  5. Enter your DNS name from the Internet-Box web portal. We recommend always selecting the same DynDNS account as the server address.
  6. Enter your personal VPN Shared Secret key.
  7. Save your entries and activate the connection via VPN.

In the settings, select the “Connection” tab -> “Other settings” -> “VPN” -> “+” to add the VPN connection.

Then follow the step-by-step instructions on the screen.

  1. Enter your DNS name from the Internet-Box web portal. We recommend always selecting the same DynDNS account as the server address.
  2. Enter your personal VPN Shared Secret key.
  3. Save your entries.
  4. Tap your new VPN configuration to launch the connection.
  5. Enter the VPN user name from the Internet-Box web portal.
  6. Enter your previously set VPN password. Tip: Ensure that this box is checked to avoid having to enter your details again.
  7. Select “Connect”.
Set up VPN Android

In Windows, search “Settings” “VPN settings”. Click “Add VPN connection”.

Then follow the step-by-step instructions on the screen.

  • Configurer VPN Windows
    1. From the dropdown menu, select “Windows” and enter a name for the new VPN connection.
    2. Enter your DynDNS name from the Internet-Box web portal. We recommend always selecting the same DynDNS account as the server address.
    Configurer VPN Windows
    1. Select VPN type “L2TP/IPsec with pre-installed key”.
    2. Enter the VPN Shared Secret, password and user name from the Internet-Box web portal.
    3. Save the settings. Check whether the VPN connection can be established.
  • VPN einrichten Windows
    1. If not, click on "Change adapter options".
    VPN einrichten Windows
    1. Open the properties of the VPN adapter with a right click.
  • VPN einrichten Windows
    1. Make sure that the protocol "Microsoft CHAP Version 2 (MS-CHAP v2)" is activated under "Security".
    2. Click "OK". You can now start the VPN connection.

In the network settings, add a new connection and select VPN as the connection. Select VPN type “L2TP over IPSec” and enter a name for the new VPN connection.
Now follow the step-by-step instructions on the screens:

Set up VPN Mac OS
Set up VPN Mac OS
  1. Enter the name or, if necessary, the IP address from the Internet-Box web portal. We recommend always selecting the same DynDNS account as the server address.
  2. Enter the VPN user name from the Internet-Box web portal.
  3. Click “Authentication Settings…” to perform further settings and enter the VPN password that you set for the Internet-Box web portal.
  4. Enter your personal VPN Shared Secret key and confirm your entry. Click "Connect” to test your entries. Tip: Activate the VPN status display so you can manage your VPN connection at any time via the menu bar.





VPN connection not working?

This can happen when you test the VPN connection at home. If you are connected to your own home network, you cannot connect to the VPN. Check the VPN connection when you are not at home and not connected to your home network.

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