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VPN connection

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Setting up a VPN connection and surfing securely in public WLAN networks. 

What is VPN?

With VPN (Virtual Private Network), you can access your Internet-Box via an encrypted channel at home and away:

  • secure surfing in a public WLAN
  • Device configuration
  • Secure access to your data





Activation and setup

To use the VPN, you have to activate it once on your Internet-Box and set it up on your device (computer/laptop or smartphone/tablet). Internet-Box 2 supports three same-time connections. Three VPN users have to be created for this. Only one connection is permitted for each user.

Note: Only one VPN connection can be set up with Internet-Box plus. You can see which product you have in the Customer Center


Step 1: Activate VPN on the Internet-Box

Type http://internetbox.home or 192.168.1.1 into your Internet browser.

Select "Applications” in the menu.
Switch to expert mode.
Check that the main switch for the applications is set to ON.
Select the "VPN server" application
Check the "Activate VPN server" box.

Tip: use the DynDNS Dienst service to ensure a long-term VPN connection.

Activate password display.
Set your personal login data.
Save your entries.

Step 2: Set up VPN on your device

In the settings, select General > VPN > Add VPN.

Then follow the step-by-step instructions on the screen.

Select “L2TP” as the VPN protocol.
Enter a name for the new VPN connection.
Enter your VPN user name from the Internet-Box web portal.
Enter your previously set VPN password.

Enter your DNS name from the Internet-Box web portal. We recommend always selecting the same DynDNS account as the server address.
Enter your personal VPN Shared Secret key.
Save your entries and activate the connection via VPN.

In the settings, select the “Connection” tab -> “Other settings” -> “VPN” -> “+” to add the VPN connection.

Then follow the step-by-step instructions on the screen.

Enter your DNS name from the Internet-Box web portal. We recommend always selecting the same DynDNS account as the server address.
Enter your personal VPN Shared Secret key.
Save your entries.

Tap your new VPN configuration to launch the connection.
Enter the VPN user name from the Internet-Box web portal.
Enter your previously set VPN password. Tip: Ensure that this box is checked to avoid having to enter your details again.
Select “Connect”.

Right click on the start button under “Settings” to reach the user interface “Network & Internet”. Open the “VPN” tab and select “Add Internet connection (VPN)”. Now follow the step-by-step instructions on screen:

Select “Windows” in the dropdown menu and enter the name or, if required, the IP address from the Internet-Box web portal. We recommend always selecting the same DynDNS account as the server address.
Enter all the details for the new VPN connection and save them.

Click the VPN connection you have created under "Change adapter settings". Select "Properties", then "Security".
Now follow the instructions on screen:

Click the "Security" tile.
Select VPN type Layer 2 Tunnelling Protocol with IPsec (L2TP/IPSec).
Activate the unencrypted password (PAP).
Click "Advanced settings" and select "Use preshared key for authentication" and enter the VPN Shared Secret key. You can now select the set VPN connection in the dial-in and VPN networks.

In the network settings, add a new connection and select VPN as the connection. Select VPN type “L2TP over IPSec” and enter a name for the new VPN connection.
Now follow the step-by-step instructions on the screens:

Enter the name or, if necessary, the IP address from the Internet-Box web portal. We recommend always selecting the same DynDNS account as the server address.
Enter the VPN user name from the Internet-Box web portal.

Click “Authentication Settings…” to perform further settings and enter the VPN password that you set for the Internet-Box web portal.
Enter your personal VPN Shared Secret key and confirm your entry. Click "Connect” to test your entries. Tip: Activate the VPN status display so you can manage your VPN connection at any time via the menu bar.

VPN connection not working?

This can happen when you test the VPN connection at home. If you are connected to your own home network, you cannot connect to the VPN. Solution: Check the VPN connection when you are not at home and not connected to your home network.

 

The connection still does not work?

Then you may be on a public network where a firewall is blocking partially the outgoing data. Due to this blocking you can not connect to your home network.

 

This is how you solve the problem.






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