Meta navigation

Set up Internet and WLAN

On this page:
Set up Internet, create a WLAN connection and surf with different devices.

Customer Center: New design, new name

Since February, the Swisscom online Customer Center for Residential Customers will have a new look. It has also been rebranded “My Swisscom”.

Set up Internet

To set up your Internet, you need to connect your Internet-Box first. Do you need help setting up your Internet-Box? Follow the instructions.

Do you need help setting up your Business internet services? Further informations

Third-party routers

If you own a router from a provider other than Swisscom, follow the instruction manual for this device. You can find details on general settings for external routers on the Swisscom network here.

Connect a computer to WLAN


My Swisscom Assistant helps you to set up WLAN on your computer. Install the free help programme for wireless surfing in the future.


You can also manually connect your computer to the WLAN. Proceed as follows:


  1. Log into the Customer Center.
  2. You will find your WLAN name and password under “My data” > “Internet login details”. If you have an Internet-Box plus, you can also access your login details on the device.
    Are you a business customer? Here’s how to access your router portal.
  3. Search for nearby available WLANs on your computer (with a Windows PC, select the network icon in the lower right corner, with a Mac, select the WLAN symbol in the top right).
  4. Select your WLAN name.
  5. Enter your WLAN password.
  6. Done!

Connect a mobile device to WLAN

If you want to surf in the WLAN with your mobile device you need to activate this function in the settings. You can do so automatically or with the help of the step-by-step instructions.

WLAN on your mobile phone

  • As soon as the connection is established, you can surf in the Internet without incurring charges. The monthly data volume included in your monthly subscription is not affected by home use.
  • If your mobile phone cannot establish a WLAN connection (WLAN deactivated or not within range), you can surf in the Internet via the mobile phone network (this can incur costs)

Connect devices to WLAN

To connect devices like printers or IP radios, the WPS (Wi-Fi Protected Setup) function is the easiest option. Many WLAN devices (other than Apple products) support automatic connection with no need to enter a password.


Press the WLAN-Box plus (+) button and activate the WPS function on your device within two minutes to automatically pair it with your WLAN-Box. The devices then pair automatically.



Do you have questions concerning our products?

We will help you via telephone or chat.

Related help topics