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Set up Internet & WLAN

On this page:
Set up Internet, create a WLAN connection and surf with different devices.

Set up Internet

Set up your Internet in just a few steps. Connect the Internet router to the port and the power supply following the instructions. Access the instructions and further assistance by selecting your router here.






Connect a computer to WLAN

Option 1/2

Automatically

My Swisscom Assistant helps you to set up WLAN on your computer. Install the free help programme for wireless surfing in the future.



Option 2/2

Manual

You can also manually connect your computer to the WLAN. 

  1. Search for nearby WLANs on your computer (with a Windows PC, select the network icon in the lower right corner; with a Mac, select the WLAN symbol in the top right).
  2. Select your WLAN name.
  3. Enter your WLAN password.
  4. Done!

Your WLAN name and password can be found in the My Swisscom Customer Center. If you have an Internet-Box plus, you can also access your login details on the device.


The WLAN name (SSID) is not displayed on my computer  

Internet-Box 3 continually emits the WLAN name and supported WLAN standards (11n,11ac, 11ax). There are a few devices, especially those with an Intel WLAN, that have issues with the new Wi-Fi 6 standard (802.11ax) and do not display the WLAN name (SSID) on the device (e.g. an HP Elite Notebook/HP Pavilion and a WLAN driver version 20.70.3.3 or earlier).

 

> More information






Connect a mobile device to WLAN

If you want to surf in the WLAN with your mobile device you need to activate this function in the settings. Set up your device in accordance with the step-by-step instructions.


Your WLAN name and password can be found in the My Swisscom Customer Center. If you have an Internet-Box plus, you can also access your login details on the device.


Costs & data allowances

  • As soon as the connection is established, you can surf in the Internet without incurring charges. The monthly data volume included in your monthly subscription is not affected by home use.
  • If your mobile phone cannot establish a WLAN connection (WLAN deactivated or not within range), you can surf in the Internet via the mobile phone network (this can incur costs)





Connect devices to WLAN

To connect devices like printers or IP radios, the WPS (Wi-Fi Protected Setup) function is the easiest option. Many WLAN devices (other than Apple products) support automatic connection with no need to enter a password.

 

Press the WLAN-Box plus (+) button and activate the WPS function on your device within two minutes to automatically pair it with your WLAN-Box. The devices then pair automatically.






 Support

Contact

Do you have questions concerning our products?

We will help you via telephone or chat.

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