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Set up Internet and WLAN

Set up Internet

To set up your Internet, first connect your Internet box:

> Here you will find all other router instructions


Do you need help setting up your Business internet services? Further informations

Third-party routers

If you own a router from a provider other than Swisscom, follow the instruction manual for this device. You can find details on general settings for external routers on the Swisscom network here.

Connect a computer to WLAN


My Swisscom Assistant helps you to set up WLAN on your computer. Install the free help programme for wireless surfing in the future.


You can also manually connect your computer to the WLAN. Your WLAN name and password can be found in the My Swisscom Customer Center.

If you have an Internet-Box plus, you can also access your login details on the device. If you know your WLAN name and password, proceed as follows:


  1. Search for nearby WLANs on your computer (with a Windows PC, select the network icon in the lower right corner; with a Mac, select the WLAN symbol in the top right).
  2. Select your WLAN name.
  3. Enter your WLAN password.
  4. Done!

If you are a business customer, follow the instructions.

The WLAN name (SSID) is not displayed on my computer  

Internet-Box 3 continually emits the WLAN name and supported WLAN standards (11n,11ac, 11ax). There are a few devices, especially those with an Intel WLAN, that have issues with the new Wi-Fi 6 standard (802.11ax) and do not display the WLAN name (SSID) on the device (e.g. an HP Elite Notebook/HP Pavilion and a WLAN driver version or earlier).


> More information from Intel


To resolve the issue, proceed as follows:

  • Update the driver of the affected device by downloading the latest version on the Intel website.  
    > Download driver  
  • If missing admin rights on company computers make this impossible, deactivate Wi-Fi 6 on the Internet-Box 3. To do this, go to the web portal (http://internetbox.home) and switch to expert mode. Under WLAN > Settings > WLAN standard, uncheck the box next to ‘Use WLAN standard Wi-Fi 6 (802.11ax)’.
    Please note: This is not a long-term solution and you will not then enjoy the benefits of Wi-Fi 6. 

If you are using a WLAN-Box, a device with an old driver will connect to the WLAN-Box even though the Internet-Box 3 is closer and emits a better WLAN signal. If you are experiencing WLAN reception problems, switch off the WLAN-Box to check the driver problem of the device in question.

Connect a mobile device to WLAN

If you want to surf in the WLAN with your mobile device you need to activate this function in the settings. Set up your device in accordance with the step-by-step instructions.

Do you know your WLAN password? Log into the Customer Center to find your WLAN name and password

> Go to Customer Center

WLAN on your mobile phone

  • As soon as the connection is established, you can surf in the Internet without incurring charges. The monthly data volume included in your monthly subscription is not affected by home use.
  • If your mobile phone cannot establish a WLAN connection (WLAN deactivated or not within range), you can surf in the Internet via the mobile phone network (this can incur costs)

Connect devices to WLAN

To connect devices like printers or IP radios, the WPS (Wi-Fi Protected Setup) function is the easiest option. Many WLAN devices (other than Apple products) support automatic connection with no need to enter a password.


Press the WLAN-Box plus (+) button and activate the WPS function on your device within two minutes to automatically pair it with your WLAN-Box. The devices then pair automatically.

Access your router on the move

Do you want to access your router on the move? Using the dynamic DNS service, your router remains accessible at all times on the move using persistent credentials.


Find out more



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