To set up your Internet, first connect your Internet box:
Do you need help setting up your Business internet services? Further informations
My Swisscom Assistant helps you to set up WLAN on your computer. Install the free help programme for wireless surfing in the future.
You can also manually connect your computer to the WLAN. Your WLAN name and password can be found in the My Swisscom Customer Center.
Internet-Box 3 continually emits the WLAN name and supported WLAN standards (11n,11ac, 11ax). There are a few devices, especially those with an Intel WLAN, that have issues with the new Wi-Fi 6 standard (802.11ax) and do not display the WLAN name (SSID) on the device (e.g. an HP Elite Notebook/HP Pavilion and a WLAN driver version 126.96.36.199 or earlier).
To resolve the issue, proceed as follows:
If you are using a WLAN-Box, a device with an old driver will connect to the WLAN-Box even though the Internet-Box 3 is closer and emits a better WLAN signal. If you are experiencing WLAN reception problems, switch off the WLAN-Box to check the driver problem of the device in question.
If you want to surf in the WLAN with your mobile device you need to activate this function in the settings. Set up your device in accordance with the step-by-step instructions.
Do you know your WLAN password? Log into the Customer Center to find your WLAN name and password
To connect devices like printers or IP radios, the WPS (Wi-Fi Protected Setup) function is the easiest option. Many WLAN devices (other than Apple products) support automatic connection with no need to enter a password.
Press the WLAN-Box plus (+) button and activate the WPS function on your device within two minutes to automatically pair it with your WLAN-Box. The devices then pair automatically.
Do you want to access your router on the move? Using the dynamic DNS service, your router remains accessible at all times on the move using persistent credentials.