During the digitisation process, the submitted media will be digitised by our partner (Cinetis SA). Another social enterprise, St Hubert, also works with Cinetis to process and digitise your photos. It may be the case that both of these service providers view parts of your images and media during processing. However, at no point will your analogue media leave the Cinetis premises. Your digitised media will be exclusively stored on Swisscom servers in Switzerland. This enables us to prevent misuse.
No. At present, we are not able to digitise sections of a VHS cassette separately. One file for every VHS cassette will be uploaded to your myCloud account. This file contains the full contents of the VHS cassette in the order in which it was recorded.
Feel free to send us complete photo albums. The pages of the photo album will be scanned and the photos on each page cut out in the digital version. The photos will not be removed from the album at any stage of the process.
After placing your order on our website, we will send you an empty box. Please put your media in this box. Specific instructions are printed on the underside of the lid. Please follow these instructions to ensure that the media is packed securely. This will prevent your analogue media from being damaged in transit. Once the pre-paid box is ready, drop it off at your nearest post office. When the items have been digitised, we will return your analogue media to you in the box. All shipping is free of charge for you.
We will send you a suitable box in which to pack and send your media. The underside of the box lid contains specific instructions on how to pack the media in the box in order to ensure maximum protection. If the media is packed correctly, it should not become damaged during transit. We are not aware of any factors that could cause your media to become damaged during the digitisation process.
After the digitisation process is complete, we will return your items to you. If, however, we are unable to return these items to you after several attempts, we will transfer your analogue media to Lichtspiel / Kinemathek Bern for archiving purposes. The analogue media is never thrown away, as it often consists of valuable cultural assets that should be preserved.
Swisscom Infinity and Vivo customers have unlimited myCloud storage space. All other customers have 15 GB of space free of charge. All customers using digitalisation services automatically receive unlimited myCloud storage space for one year after the order date. If the customer has not switched to a Swisscom Infinity or Vivo subscription after one year, the free storage space will be limited to 15 GB. If at this point the customer has more than 15 GB of data stored, their files will not be deleted, however they will not be able to upload any more files.
With our digitalisation services, customers automatically receive unlimited storage space for their first year. Afterward, they must switch to a Swisscom Infinity or Vivo subscription to continue benefiting from unlimited storage space. If they do not, the free storage space will be limited to 15 GB and they will not be able to upload any more files.