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Setting up and fixing problems with email

Setting up and fixing problems with email

Set up your existing email address quickly and easily in the email program on your computer, mobile phone, or tablet, or use the options below to fix problems with an email account that's already set up.


My Swisscom Assistant

My Swisscom Assistant - free help program

The My Swisscom Assistant helps you set up, repair and manage Internet, WiFi and e-mail on your computer.

 

Install now, Windows*    Install now, Mac**    Learn more


Automatic set up (without installation)

Use WLAN to connect your computer to the internet without installing My Swisscom Assistant:

Automatic connection Windows*

Automatic connetction Mac**


Manual set up (instructions)

You can set-up your email programme step-by-step yourself using the manual instructions.

Set-up IMAP - open instructions

(Recommended for the use of email on several devices. Your emails remain on the email server.)

POP3 repairs - open instructions

(For email access on up to one device. Your emails are downloaded onto your computer.)



* Compatible with Windows XP, Vista, 7, 8 and 8.1 / Microsoft® Outlook Express, Windows Mail, Windows Live Mail, Office Outlook (as of 2003) and Mozilla® Thunderbird.



** Compatible with Mac OS 10.9 & 10.10 / Apple Mail, Mozilla® Thunderbird (as of 3.x), Microsoft® Office 2011.

My Swisscom Assistant

My Swisscom Assistant - free help program

The My Swisscom Assistant helps you set up, repair and manage Internet, WiFi and e-mail on your computer.

 

Install now, Windows*    Install now, Mac**    Learn more


Automatic repair (without installation)

Repair email addresses already installed on your computer, or install the My Swisscom Assistant:

Automatic repairs Windows*

Automatic repairs Mac**


Manual repair (instructions)

You can repair your email programme step-by-step yourself using the manual instructions.

Repair IMAP - open instructions

(Recommended for the use of email on several devices. Your emails remain on the email server.)

POP3 repairs - open instructions

(For email access on up to one device. Your emails are downloaded onto your computer.)



*Compatible with Windows XP, Vista, 7, 8 and 8.1 / supports the following email clients: Microsoft® Outlook Express, Windows Mail, Windows Live Mail, Office Outlook (2003 and later) and Mozilla® Thunderbird.



**Compatible with Mac OS 10.9 & 10.10 / Supports the following email clients: Apple Mail, Mozilla® Thunderbird (from 3.x), Microsoft® Office 2011.

Experienced users can find all mail server settings here. If you don't have the detailed knowledge required to configure the service yourself, you can find ways to set it up automatically in the previous index.

Server settings for the Inbox

  Without SSL encryption With SSL encryption
IMAP4 imap.bluewin.ch
(Port 143)
imaps.bluewin.ch
(Port 993)
POP3 pop.bluewin.ch
(Port 110)
pop3s.bluewin.ch
(Port 995)

Server settings for the Outbox

  Without SSL encryption With SSL encryption
SMTPAUTH
smtpauth.bluewin.ch
(Port 587)
smtpauths.bluewin.ch
(Port 465)

Explanation of terms

IMAP: Internet Message Access Protocol

POP: Post Office Protocol

SMTP: Simple Mail Transfer Protocol

SMTPAUTH: Simple Mail Transfer Protocol with Authentication

SSL: Secure Sockets Layer

Your email password

Your e-mail account login is one of several passwords which you need to set up with Swisscom. For security reasons, it must be different from your Swisscom Login.

If you would like to change the login for your e-mail account or have forgotten it, you will first of all need to log into the Swisscom customer centre (with the Swisscom Login, the other password). There you can make the changes or view your e-mail account details.

Note

If you would like to work with Webmail in your Internet browser, you need to log into Webmail with your Swisscom Login, not with your e-mail account login details. Then you can use your e-mail account (@bluewin.ch or @bluemail.ch) on any computer with an Internet connection.
Go to Webmail

My Service

Our experts will help you to set up your email account.

To My Service

Setting up your mobile phone

 

Set up MMS, e-mail, Internet, Swisscom TV air, WLAN and Bluewin address book on your mobile phone.

 

Set up device

Use the options your mobile phone offers you and benefit from the option to work with e-mail anytime and anywhere.


Manual set up (instructions)

If the “Set up device” function does not work for your device. Follow the step by step instructions for your device.

Experienced users can find all mail server settings here. If you don't have the detailed knowledge required to configure the service yourself, you can find ways to set it up automatically in the previous index.

Server settings for the Inbox

  Without SSL encryption With SSL encryption
IMAP4 imap.bluewin.ch
(Port 143)
imaps.bluewin.ch
(Port 993)
POP3 pop.bluewin.ch
(Port 110)
pop3s.bluewin.ch
(Port 995)

Server settings for the Outbox

  Without SSL encryption With SSL encryption
SMTPAUTH
smtpauth.bluewin.ch
(Port 587)
smtpauths.bluewin.ch
(Port 465)


Connection settings on the device

GPRS parameters

MMS parameters



Explanation of terms

IMAP: Internet Message Access Protocol

POP: Post Office Protocol

SMTP: Simple Mail Transfer Protocol

SMTPAUTH: Simple Mail Transfer Protocol with Authentication

SSL: Secure Sockets Layer

Your email password

Please note:

For security reasons the log in information you use for your email account cannot be the same as your Swisscom Login.

My Service

Our experts will help you to set up your email account.

To My Service

Customer
Center

Manage your personal data, subscriptions and bills on your own.

Login

My Swisscom Assistant

The worry-free service for your computer

Details

Mobile Set up

Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

Details

Quick Check

Check up on your own Swisscom services such as TV, Internet, telephone, and email!

Details

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