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Swisscom TV remote control does not work

Swisscom TV remote control

Swisscom TV remote control



Using Swisscom TV 2.0

LED lights


Normal status

In normal cases the remote control LED shines white when you press a button. 

In the case of a fault the LED can

a) be unlit b) red, or c) shine white.

 

a) Replace the batteries

b) Reconnect the remote control

c) Ensure that you are using the right remote control. If you are, first restart the TV Box, and then the remote control. 

Detailed troubleshooting instructions can be found in the guide "How to set up your TV Box".











 

You can find all information about the Replay feature, the TV Channel listing App, and many other useful tips here.

 


Your remote control is not working




Using Swisscom TV 2.0

LED lights


Normal status

 

LED glows white when keys are pressed

TV-Box without Power

 

Red LED flashes 5 times when keys are pressed

  • Check the TV Box power supply and start the TV Box.
  • Restart the TV Box with the main switch.

The remote control's batteries are weak

Three LED states show batteries running down

  1. After every 10th click, red LED flashes twice
  2. LED no longer lights up
  3. LED is permanently white

Change the batteries.












You can find all information about the Replay feature, the TV Channel listing App, and many other useful tips here.


Your remote control is not working



The black remote control only works with these Swisscom TV set-top boxes

black remote control


Checking ambient light

In some cases light sources in the room may interfere with the signal of the Swisscom TV remote control. Therefore, ensure that potential sources of interference (lamps and other lighting systems) do not illuminate the Swisscom TV set-top box directly.



Checking signal strength

It is possible that your Swisscom TV remote control is not working properly (anymore). Carry out the following steps:

Step 1
Switch off your television set.

Step 2
Ensure that the toggle switch on the back of the Swisscom TV box is switched on (in position “I”).

Step 3
Press the “STB” button on your Swisscom TV remote control.

Step 4
Press the “Power” button on your Swisscom TV remote control several times. Check if the light on the front left-hand side on the Swisscom TV set-top box changes from red to green. Initially, this may take several seconds.

Step 5
If the lamp does not react, contact Swisscom through the appropriate channel which you can find on the contact page.


Choose from these available solutions:

The silver-coloured remote control only works with these Swisscom TV set-top boxes

silver-coloured remote control


Checking function

Proceed as follows if your Swisscom TV remote control does not react or only with a delay when you press a button:

  • Press the “STB” button on the Swisscom TV remote control(Applies only to the silver-coloured Swisscom TV remote control).
  • Insert fresh batteries correctly.
  • Point the Swisscom TV remote control directly at the Swisscom TV set-top box (not at the TV set).


Checking ambient light

In some cases light sources in the room may interfere with the signal of the Swisscom TV remote control. Therefore, ensure that potential sources of interference (lamps and other lighting systems) do not illuminate the Swisscom TV set-top box directly.



Checking signal strength

It is possible that your Swisscom TV remote control is not working properly (anymore). Carry out the following steps:

Step 1
Switch off your television set.

Step 2
Ensure that the toggle switch on the back of the Swisscom TV box is switched on (in position “I”).

Step 3
Press the “STB” button on your Swisscom TV remote control.

Step 4
Press the “Power” button on your Swisscom TV remote control several times. Check if the light on the front left-hand side on the Swisscom TV set-top box changes from red to green. Initially, this may take several seconds.

Step 5
If the lamp does not react, contact Swisscom through the appropriate channel which you can find on the contact page.

You can also use the grey Swisscom TV remote control to operate your television set. To do so, you will need to set up the remote control once.

Synchronise with “Automatic code search”, “Enter code” or accept the code from your old Swisscom TV remote control by selecting “Read the code of a configured Swisscom TV remote control”.

Please note: The following instructions only work with the silver-coloured Swisscom TV remote control.
Find here the remote control that suits your TV-Box.

Automatic code search (recommended)

Entering a code (alternative)

Transferring the code to the replacement remote control (for advanced users)



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