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Protecting yourself from phishing e-mails

Protecting yourself from phishing e-mails

Beware of phishing mails

“Phishing” refers to the act of attempting to access confidential login details for e-mail accounts, social networks or
bank and credit card data via the Internet.

Criminals send e-mails with fake sender information asking you to reply with your account information or enter it by
clicking on a link. These links take you to websites where the login pages look deceptively similar to Swisscom and
other online services.

Phishing e-mails can also contain files. If you open these files, they install a virus in your system that records every
keystroke. This data is misused by the criminals at a later date.

Don’t ever give out personal information

Companies such as Swisscom, banks, credit card companies, etc. never ask for your passwords, credit card numbers
 or other sensitive information by e-mail or telephone. If you are unsure, the best option is to call and check with the
 relevant company.

Don’t ever give out personal information

Companies such as Swisscom, banks, credit card companies, etc. never ask for your passwords, credit card numbers
 or other sensitive information by e-mail or telephone. If you are unsure, the best option is to call and check with the
 relevant company.

Always enter Internet addresses manually

Always enter the address for a login page manually into your browser’s address bar.

Check your bank statements regularly

If you are unsure whether you can account for every single transaction on a statement,contact your bank immediately.

Check the e-mail encryption

Your browser will always show when data is being transmitted in encrypted form. Either the address begins with https
or there is a padlock icon in the address bar.

Have you already entered your information?

If you have entered your data on a phishing site, you should immediately go to the Customer Center and change your
Swisscom access and e-mail passwords. If you need to change any other login details, such as for social networks, auction
platforms or other payment systems, as well as credit card data, you must contact the respective service provider(s) directly.

What is Swisscom doing to protect me?

Swisscom relies on technical tools called phishing filters in the fight against phishing. These filters detect a large number of
phishing e-mails. However, there is no fail-safe protection against phishing. At least, not yet. Swisscom is working intensively on this issue so that you can continue to enjoy the best possible protection in the future.

Swisscom recently introduced the electronic signature (e-certificate) for e-mails. This signature is used in the same way as a digital signature. It helps you confirm whether Swisscom is the real source of an e-mail.


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