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Fault rectification

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Appointments, costs and preparations: all on the appointment with your service technician

Binding appointments

Have you made an appointment with one of our service engineers? This appointment is binding. Please let us know at least 4 hours in advance if you wish to change or cancel the appointment. By doing so, you save unnecessary travel on the part of our service engineer and payment of our CHF 80.- service fee.

If you are unable to attend the appointment please call us at least 4h earlier on 0800 800 800. This will prevent our service engineer coming to you unnecessarily and us billing you CHF 80.– for the journey.


The cause of the fault is very likely in your home. Our service engineer will be happy to rectify the fault for you. We will bill you for this service.

The service engineer will only be able to tell you the exact cause and costs after analysis in your home.

His time is billed at the following rates:

  • Flat-rate service fee: CHF 80.- (travel and work preparation)
  • Working time: CHF 140.- per hour


Many settings can be performed easily online in the Customer Center, so have your Swisscom Login with user name and password at the ready for the service engineer.



Do you have questions concerning our products?

We will help you via telephone or chat.

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