Swisscom wishes to provide the best customer services to all its customers, whether able-bodied or disabled. The best way to provide accessible support is by providing a channel to deal with customer enquiries as thoroughly as possible. If, for example, a deaf person needs special assistance when seeking the answer to a question, this can be provided by the moderator. At the same time, this dedicated means of access allows us to offer specialist support for specific requests (such as videotelephony, subtitling, or accessible subscription advice).
The advisers on this service are familiar with the literacy problems which are often faced by people with speech and hearing impairments. They will, wherever possible, adjust the conversation accordingly.