If you have not paid for purchases from third parties such as Apple, Spotify or Google Play, your access to this service is blocked. In order to continue making purchases via your mobile bill (using Swisscom Pay or via SMS/MMS), you need to pay your outstanding bills.
You can only use your subscription’s Swisscom services and make purchases via your mobile bill if you have paid your outstanding Swisscom bills in full. Find out more about the different payment options and how to pay your bill.
If you settle your Swisscom bill but only pay the amount owed for your Swisscom services and not the amount you owe for third-party purchases, the unpaid amounts will be forwarded to the companies in question. You will not be able to make mobile payments from this point onwards. To unblock this service, you will need to pay the amount outstanding directly to the provider or via Swisscom. To do so:
To pay for purchases made via business numbers (with a 0900/0901 or 0906 code), contact us.
Value-added services, including payment via your Swisscom bill or prepaid credit, are activated as standard. If value-added services are blocked, you will no longer be able to pay using Swisscom Pay or via SMS/MMS. Go to the My Swisscom Customer Center > Mobile devices > Mobile payments > Related topics to block or unblock purchases and value-added services.
Your Swisscom bill and payment information can be found online in the My Swisscom Customer Center .
The amount you owe for purchases made via Swisscom Pay and SMS short numbers can be found at the bottom of your bill under ‘Purchases’.
If you fail to pay for your Swisscom services, your account will be blocked. This means that you can no longer use any Swisscom services: so you can no longer make calls or send and receive messages (SMS, Whatsapp, Facebook).
If you do not settle the outstanding bills for purchases and SMS short numbers, we will forward them to the respective third-party provider, who many initiate collection proceedings.
Art. 81.4:Legal basis with regard to disclosing customer data