Mobile phone & tablet insurance
Protection Plus coverage
Protection Plus covers the following:
|Drop and display damage – Example: you drop your mobile phone and the display shatters|
|Water damage – Example: you drop your mobile phone or tablet in the bath and it no longer works.|
Call misuse due to theft – Example: Your stolen mobile phone or tablet is used to make calls – the resulting costs are insured for up to CHF 2000.—.
Drop, display and water damage
Bring your device to the Swisscom Shop or post it to us for repair.
Excess of CHF 70.– will be charged.
You must always let Swisscom have the device repaired. If the repair is not commissioned by Swisscom, claims will not be acknowledged by Protection Plus or credit issued.
Call misuse due to theft
Have your SIM card blocked within 48 hours
Notify the theft to the police and give them your device’s IMEI number
Notify AXA of the costs incurred by call misuse: You can checkin the Customer Center under “Current use and costs” whether the thief has incurred costs, for instance by making calls abroad. Please note that call charges are displayed with a time delay.
No excess and misuse due to theft insured (General Contract Terms A2.1 + A2.2).